In conversation with Adam Kressler, CVG

Posted: 25 November 2022 | Adam Kressler | No comments yet

Watch this exclusive interview with Adam Kressler, Vice President of Customer Experience at Cincinnati Northern Kentucky International Airport.

At ACI Customer Experience 2022, in Krakow, our Editorial Assistant Lily Mae Pacey caught up with Adam Kressler, Vice President of Customer Experience, Cincinnati Northern Kentucky International Airport. Together they discussed the exciting development of autonomous robots and how a shift in passenger expectations will leverage and transform the airport experience.

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Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

16 Oct 2025 | 14:00 PM BST | FREE Virtual Panel Discussion

Join us for this interactive session where industry leaders will explore how airports are adapting to the needs and values of Gen Z, the first truly digital-native, socially conscious, and tech-savvy generation.

What You’ll Learn:

What drives Gen Z travel decisions, and how to respond
How to harness digital tools, social media, and mobile-first strategies
How sustainability, inclusivity, and personalised experiences shape Gen Z’s airport expectations
Real-world examples from leading airports that are successfully engaging younger travellers

Don’t miss your chance to learn from the airports leading this change – Register Now – It’s Free!

Related airports

Cincinnati/Nothern Kentucky Airport (CVG)

Related regions

North America

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Latest News

In conversation with Adam Kressler, CVG

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Related topics

Related airports

Related regions

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Latest News

In conversation with Adam Kressler, CVG

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Related topics

Related airports

Related regions

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