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Passenger experience and seamless travel

Finavia launches new restaurants and shops at Helsinki Airport

12 May 2023 | By International Airport Review

The record number of new restaurants and shops opening are part of the airport's commitment to enhance passenger experience.

news

IATA criticises US proposed passenger compensation rule

11 May 2023 | By International Airport Review

The Director General of IATA, Willie Walsh, claimed that "the added layer of expense this regulation will impose will not create a new incentive, but...will likely have an impact on ticket prices.”

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Schiphol Airport opens Health Food Wall at Gate 24/7

10 May 2023 | By International Airport Review

Health Food Wall has already been in place at Schiphol since 2019 and will increase its impact at since its opening on 05 May.

article

Day in the life of a checked bag at Mumbai International Airport

7 May 2023 | By Mumbai International Airprot

Ever wondered what happens to your luggage after saying goodbye to it at check-in? Mumbai International Airport revealed all for International Airport Review Issue 1 2023.

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Air Canada and Dreams Take Flight fly children across Ontario

5 May 2023 | By International Airport Review

Air Canada and Dreams Take Flight transported a plane load of children from Toronto to theme parks in Florida and Canada. It actualised the dreams of those who wanted to fly but couldn't due to the global pandemic.

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San Antonio International Airport experience demand in valet parking

5 May 2023 | By International Airport Review

Valet parking spaces for the airport has had a 525% increase in parking since the launch of its service in 2020.

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Putting passengers first at Ezeiza International Airport

5 May 2023 | By Aeropuertos Argentina 2000

The new departures terminal at Ezeiza International Airport in Buenos Aires are set to to become a leader and a reference point in the aviation industry. Aeropuertos Argentina 2000 details how, below.

news

New farm-to-terminal dining concept and tech-enhanced hospitality at Denver International Airport

4 May 2023 | By International Airport Review

OTG Management will partner with local community organisations to celebrate the Chefs, Farmers, Brewers and Purveyors that have turned Denver into the culinary destination that it is today.

news

Finavia and Air Baltic launch new direct flights to Nice and Milan

4 May 2023 | By International Airport Review

The opening of the routes and the one-year anniversary of Air Baltic’s home airport were celebrated on 02 May 2023.

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Hong Kong Airport opens first autonomous store, travelwell

3 May 2023 | By International Airport Review

Hong Kong International Airport (HKIA) has unveiled an autonomous convenience store, travelwell, which offers instant grab-and-go purchases. It advances the airports seamless travel experience for their passengers.

news

Aeroporti di Roma promote integrated train-air intermodality

2 May 2023 | By International Airport Review

The group have formed partnerships with ITA Airways and Trenitalia to promote their 'train + aeroplane' project. Doing so will further environmental travel and strengthen passenger experience.

article

The cure to travel anxiety: Curating an informed passenger journey

1 May 2023 | By Jai Ferrell

For International Airport Review's Issue 1, 2023, Jai Ferrell, Chief Commercial Officer & Deputy General Manager, Hartsfield-Jackson Atlanta International Airport (ATL) outlines ways in which airports can influence their passengers and their experience.

news

Toronto Airport to establish training facility in honour of Guide Dog Day

1 May 2023 | By International Airport Review

The airport have partnered with WestJet and the Lions Foundation of Canada Dog Guides (LFCDG) to establish a facility for new guide and assistance dogs. It will honour guide dogs ahead of International Guide Dog Day.

news

New ferry route from HKIA SkyPier to Pazhou in Guangzhou on trial

28 April 2023 | By International Airport Review

A high-speed and efficient ferry service will commence its trail and will connect the restricted area of HKIA to the downtown of Guangzhou.

article

Promoting seamless travel at Narita International Airport with Face Express One ID

28 April 2023 | By Tatsuya Narukiyo

In Issue 1 of International Airport Review, Tatsuya Narukiyo, Chief of Digital Transformation Development and Corporate Planning Division at Narita International Airport, explains how they are raising the passenger experience and promoting operational efficiency with their Face Express facial recognition programme.

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Passenger experience and seamless travel