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Digital transformation

In conversation with Sharon McCloskey, DFW

16 November 2022 | By Sharon McCloskey

Watch this exclusive interview with Sharon McCloskey, Vice President of Customer Experience at Dallas Fort Worth International Airport.

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In conversation with Jennifer Berz, Fraport AG

11 November 2022 | By Jennifer Berz

Watch this exclusive vide interview with Jennifer Berz, Senior Project Manager Corporate Strategy & Digitalization at Fraport AG.

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Linda Schucroft, Director, Innovation at YVR discusses biggest opportunities for airports

10 November 2022 | By Holly Miles, Linda Schucroft

At Future Travel Experience Global 2022 in Las Vegas we asked Linda Schucroft, Director, Innovation at Vancouver Airport Authority, the question: "What is the biggest opportunity for airports right now?"

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Asia Pacific passengers 12 times more confident to fly in 2022

9 November 2022 | By International Airport Review

According to Inmarsat's 2022 Passenger Experience Survey, three quarters of airline passengers in Asia Pacific feel confident about flying again, a significant rise from just six per cent in 2021.

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In conversation with Tom Ruth, CEO of Edmonton Airport

9 November 2022 | By Tom Ruth

Watch this exclusive video interview with Edmonton International Airport's CEO and President, Tom Ruth, at Passenger Terminal Expo 2022.

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A shift in passenger priorities at Zürich Airport

9 November 2022 | By Tamara Stotz

International Airport Review’s Lily Mae Pacey spoke with Tamara Stotz, Manager Customer Experience & Analytics at Flughafen Zürich AG to discuss the development in passenger expectations throughout the airport journey and how digitalisation can accommodate these changes.

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Hong Kong Airport fully implements smart check-in kiosks

8 November 2022 | By International Airport Review

Hong Kong International Airport has fully launched 'Flight Token', a self-service biometric identification system that enables Hong Kong residents and passengers to self-complete the entire departures process.

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YYZ progresses on passengers experience improvements

8 November 2022 | By International Airport Review

Toronto Pearson International Airport has announced updates to the airport's operational progress and highlighted innovative programmes and pilots aimed at improving the passenger experience.

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Maurice Jenkins, Head of Digital Strategy and CIO, Miami International Airport at FTE Global 2022

8 November 2022 | By Holly Miles, Maurice Jenkins

At Future Travel Experience Global 2022 in Las Vegas, Maurice Jenkins, Head of Digital Strategy and Chief Innovation Officer, Miami International Airport spoke to International Airport Review Editor, Holly Miles.

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MIA’s short film screenings takes passengers on a visual journey

4 November 2022 | By International Airport Review

Miami International Airport’s screening area has welcomed a two new short films that will transport passengers on a visual journey from the Floridian rivers to European mountains by the artist Alette Simmons-Jiménez.

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AGS Airports to bring zero-emission flights to Scotland

4 November 2022 | By International Airport Review

AGS Airports has revealed development plans for hydrogen fuel infrastructure, to deliver zero-emission flights from Aberdeen Airport and Glasgow Airports.

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Convenience is top priority for passengers post-pandemic

3 November 2022 | By International Airport Review

The International Air Transport Association has revealed that its 2022 Global Passenger Survey demonstrates that passengers top concerns for travel, in the post-COVID-19 crisis period, are focused on simple and convenient travel.

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Autonomous vehicles arrive at Phoenix Sky Harbor

3 November 2022 | By International Airport Review

Phoenix Sky Harbor International Airport has set a worldwide milestone to become the first airport to offer passengers the ability to take a Waymo autonomous vehicle as a means of transportation to and from the airport.

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United and Jaguar launch all-electric gate-to-gate transfer service

2 November 2022 | By International Airport Review

United Airlines and Jaguar have launched the first gate-to-gate airport transfer service powered by an all-electric fleet in the U.S. at Chicago O'Hare International Airport.

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Business as usual is not good enough

1 November 2022 | By Robson Freitas

Robson Freitas, Head of Operations, Security and Emergency at Belo Horizonte International Airport, examines the revolution the air industry is experiencing in seamless travel and explains why now, post-pandemic, is the time to deliver a passenger experience that is above and beyond.

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Digital transformation