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Case Study: Augmenting data and optimizing operations at Changi Airport Immigration

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8 December 2022

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By implementing Better Border in partnership with Copenhagen Optimization, Changi was able to visualize realized data and re-optimize their operation plans in real-time throughout the day.

With high passenger movements and the dynamic nature of arrival flight timings, Changi focused on the optimization of passenger flow to minimize queues and waiting times at border control. By implementing Better Border in partnership with Copenhagen Optimization, Changi was able to visualize realized data and re-optimize their operation plans in real-time throughout the day. The platform puts together crucial information on how passengers show-up and expected queues. This in turn supports data-driven decision making and continued optimization of gate allocation and resource deployment.