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Case Study: How BER Runway took the lead on virtual queuing in only two weeks

Berlin Brandenburg Airport was the first airport in Europe to introduce Virtual Queuing directly to passengers under the name “BER Runway”.

Berlin Brandenburg Airport was the first airport in Europe to introduce Virtual Queuing directly to passengers, implemented in just three weeks, under the name “BER Runway”. Great communication with passengers and a centralized setup at the security checkpoint combined with good signage are key success drivers. On average, 75% of available slots are booked. On busy days 90% of available slots are booked. Moreover, almost 2,000 passengers a day are using the BER Runway service.

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