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Airport International Group (AIG)

QAIA celebrates customer experience accreditation

9 January 2023 | By Sarah Wills (International Airport Review)

Airport International Group is proud to announce the ACEA issued by ACI World, saying it acknowledges the group’s focus on continuous improvement in customer experience and services.

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Queen Alia International Airport stands out for passenger satisfaction and service excellence

7 September 2022 | By Nicholas Claude

With customer satisfaction high on its priorities checklist, Queen Alia International Airport has gone to great lengths over the past decade to ensure its new terminal delivers a welcoming, comfortable and authentically Jordanian travel experience at the heart of the Middle East. Nicolas Claude, CEO of Airport International Group explains more.

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Queen Alia Airport achieves ACA Level 4+ ‘Transition’

6 July 2022 | By International Airport Review

Queen Alia International Airport has become the first airport in the Middle East, the second in the Airports Council International Asia-Pacific region and one of only 21 airports worldwide to be granted the Level 4+ ‘Transition’ of the Airport Carbon Accreditation Programme.

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Queen Alia Airport awarded ACI Asia-Pacific Green Airports Recognition

12 May 2022 | By International Airport Review

Queen Alia International Airport has been awarded the Green Airports Recognition 2022 by Airports Council International Asia-Pacific for pioneering green practices in transitioning towards a more sustainable future.

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Queen Alia Airport welcomes 1.3 million passengers in Q1 2022

25 April 2022 | By International Airport Review

By the end of March 2022, Queen Alia International Airport had welcomed 1,330,202 passengers, marking a 195.4 per cent surge, yet a 30.9 per cent decline against 2021 and 2019 figures.

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Queen Alia International Airport announces 2021 achievements

1 March 2022 | By International Airport Review

Queen Alia International Airport looks back over its achievements from 2021.

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Queen Alia International Airport trials biometric solutions

24 February 2022 | By International Airport Review

Queen Alia International Airport, in collaboration with Royal Jordanian Airlines, will trial test new biometric solutions and technology for passengers travelling on select flights to Istanbul.

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Queen Alia International Airport recognised as ‘The Voice of the Customer’

16 February 2022 | By International Airport Review

Due to Queen Alia International Airport’s prioritisation of passengers and ensuring their voice was heard throughout the pandemic in 2021, the airport has, again, been awarded ‘The Voice of the Customer’.

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Queen Alia Airport renews ACI World ‘Airport Health Accreditation’

21 January 2022 | By International Airport Review

Queen Alia International Airport has renewed its Airports Council International World Airport Health Accreditation, which recognises the commitments to health and safety measures, until December 2022.

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Queen Alia Airport reached four million passengers in November 2021

23 December 2021 | By International Airport Review

In the first 11 months of 2021, Queen Alia International Airport welcomed over four million (4,089,382) passengers, a 113.4 per cent increase from 2020 figures.

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QAIA notes increased passenger numbers in June 2021

21 July 2021 | By International Airport Review

Following a decline in passenger numbers due to COVID-19, the airport welcomed 389,321 PAX in June - the highest monthly figure recorded this year.

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Study findings highlight economic and social impact of Queen Alia International Airport

13 July 2021 | By International Airport Review

Findings of the Queen Alia Airport study emphasised the significance of the airport in facilitating economic growth, generating employment and boosting government revenue.

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Groupe ADP and 23 partners sign ‘Airports for Trust’ charter

20 January 2021 | By International Airport Review

The charter highlights the signatories' dedication to moving towards zero environmental impact operations and reaching carbon neutrality by 2030.

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ACI’s Level 2 Airport Customer Experience Accreditation awarded to Queen Alia Airport

18 January 2021 | By International Airport Review

As a result of embedding positive customer experience within its brand promise, Queen Alia Airport has received the higher level ACI accreditation.

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ACI Airport Health Accreditation awarded to Queen Alia International Airport

7 December 2020 | By International Airport Review

In recognition of its efforts to deliver a safe airport experience in the face of COVID-19, Queen Alia Airport was awarded the ACI accreditation.

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Airport International Group (AIG)