Queen Alia International Airport recognised as ‘The Voice of the Customer’

For the second year in a row, Queen Alia International Airport (QAIA) has been recognised by ‘The Voice of the Customer’ – an initiative by Airports Council International World (ACI World) acknowledging airports that continued to prioritise passengers and remained committed to ensuring their voice was heard throughout the COVID-19 pandemic in 2021.

‘The Voice of the Customer’, which has been in effect since 2020, serves as testament to the steadfast endeavours of Airport International Group in overcoming unrelenting challenges to gather passenger feedback through ACI World’s Airport Service Quality (ASQ) benchmarking program during 2021. To qualify for this recognition, which is separate from the globally-renowned ASQ Awards, Airport International Group adhered to specific criteria for collecting passenger feedback to help better understand their requirements during the pandemic.

Credit: Queen Alia International Airport (QAIA)

“We are delighted to have once again received ‘The Voice of the Customer’ recognition by ACI World,” commented Airport International Group CEO, Nicolas Claude. “Our passengers have long been at the heart of what we do, which is why keeping a finger on the pulse of what they need is crucial to the development of our operations and ensuring customer satisfaction. While the air transport industry continues to endure trying circumstances, we remain adamant about creating a safe, seamless, and hospitable travel experience at QAIA, where passengers can feel welcome and at home. We couldn’t have done that without the collective efforts of our employees, partners and stakeholders, who are paramount to us shaping an award-winning airport that caters to the needs and expectations of our passengers.”