SITA technologies and Brisbane International commit to connect Queensland 24/7

The ‘gateway to Queensland’ will continue to develop and grow through the use of new technologies and the help of SITA.


Brisbane Airport, the ‘gateway to Queensland’ and the third busiest airport in Australia, has again selected SITA as its technology partner as the airport continues its growth and transformation plans.

The new agreement will see SITA develop and extend the technology it provides for passenger, baggage and airport services to support Brisbane Airport’s commitment to service.

The five-year agreement continues the airport’s close partnership with SITA which has successfully been in place for more than 20 years.

Brisbane Airport operates 24 hours a day, seven days a week and SITA provides world-class technology with round-the-clock service support. This includes SITA AirportConnect®Open, its common-use platform and self-service bag drop and check-in, which ensures that Brisbane Airport runs smoothly for the 32 airlines that use the airport to fly to 81 domestic and international destinations.

Stephen Goodwin, General Manager Operations, Brisbane Airport Corporation Pty Limited (BAC), said: “BAC has chosen SITA as an ongoing partner because they share our values around collaboration, innovation and a focus on the customer. This focus will help us with our overarching gateway strategy and help us to continually improve as we focus on becoming a world class airport.”

Brisbane Airport has more than 23 million passengers each year and maintains a focus on efficiency, ambience and choice to deliver top class services to all its passengers and airlines, and the very best impression of Australia to international visitors. In recent years, Brisbane has introduced ground-breaking technology to transform the passenger experience. This has included Australia’s first self-service bag drop and the first introduction of biometric technology, SITA Smart Path, which offers secure, seamless travel through the airport.

Sumesh Patel, SITA President, APAC, said: “We are proud to extend our partnership with Brisbane Airport which has spanned more than two decades. Brisbane Airport is an innovator, leading with services from bag drop to biometrics. We are looking forward to continue to address the airport’s challenges and meet its evolving needs as it continues its AU$3.4 billion  transformation over the next few years.”

Brisbane Airport is consistently recognised as a leading airport including being voted ‘Best Airport in Australia/Pacific’ and the ‘Best Airport Staff Service in Australia/Pacific region’ by air travellers in the 2017 Skytrax World Airport Awards. It is the only airport in Australia to achieve the highest rating for quality of service for 13 consecutive years in the ACCC Airport Monitoring Report.

SITA works with all the major airports in Australia including Melbourne, Adelaide and Gold Coast, ensuring the country remains a world leader in airline and airport services.

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