Changi Airport launches online concierge service to support passengers during COVID-19

Changi Airport’s Safe Travel Concierge service will help to ease passengers’ anxieties about travelling by providing easy access to all of the relevant information and necessary booking services.

Changi Airport launches online concierge service to support passengers

Credit: Changi Airport Group

Planning air travel into Singapore during the COVID-19 pandemic is now easier and more seamless following the launch of the new Safe Travel Concierge (STC) by Changi Airport Group (CAG).

The online concierge service lets passengers book their on-arrival COVID-19 Polymerase Chain Reaction (PCR) test and check that they have completed all pre-travel requirements all in the palm of their hand for a safe and smooth entry into Singapore. Instead of searching different websites to apply for their pre-travel documents, passengers can easily access the information and forms through the STC.

After registering for an STC account, passengers just need to add their upcoming trips. Depending on their profile and trip details, they will be shown a customised list of pre-travel requirements to complete before flying to Singapore.

Besides booking their on-arrival PCR test upon arrival at Changi Airport, passengers can also access services such as the Immigration and Checkpoints Authority’s electronic Arrival Card and Health Declaration form through STC. Passengers can also stay updated with the latest COVID-19 news with the portal.

Changi Airport Group’s Managing Director for Airport Operations Management, Jayson Goh, said that the online concierge service can ease the anxiety of air travel by helping passengers to navigate their pre-travel requirements: “As we prepare for the reopening of international borders, Changi Airport continues to innovate and leverage technology to ensure a safe and pleasant traveller experience for our passengers. With the support of the Singapore Tourism Board, we first trialled the STC prototype at TravelRevive, the first hybrid tradeshow in Singapore. We are glad to launch it today for all passengers and encourage them to use it for a smoother experience at Changi Airport.”

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