Haneda Airport’s passenger waiting time system put into full operation
Posted: 13 December 2019 | International Airport Review | No comments yet
The system has been in operation since October 2019, visualising the status of passenger traffic at security inspections.
Haneda Airport‘s ‘Waiting Time Forecast System’, first put into operation in October 2019, is now providing fully automated waiting time forecasts for passengers.
The system analyses and visualises the status of passenger congestion at security inspections throughout the airport’s International Passenger Terminal.
Crowd behaviour analysis technology, which detects crowd congestion in videos, is combined with 3D stereo-visual sensors, which capture the movements of people who appear on screen. The crowd behaviour technology has been provided by NEC, and is part of the company’s AI technology portfolio.
Join us live: Shaping the Next Generation of Hold Baggage and Air Cargo Screening
Join us live for an insightful webinar on 11th December at 14:00 GMT, in collaboration with Smiths Detection, as we explore the strategic balance of operational efficiency, regulatory compliance, and sustainability in high-volume security environments.
This session offers a focused look into future-proofing your security strategy.
Key learning points
- Cost Reduction: Strategies to minimize bag travel time while simultaneously reducing operational costs.
- Regulatory Roadmap: Insights into the next wave of regulatory changes and their impact on future investment decisions.
- Sustainable Systems: Practical approaches to building sustainability into security systems and lowering the total cost of ownership (TCO).
- Scalable Solutions: Real-world examples of scalable systems supporting current airport growth and preparing for tomorrow.
Register now for expert insights, case studies, and actionable strategies on operational efficiency!
The technologies collect and analyse information regarding passenger flow and numbers, then visualise the status of congestion in real time in order to provide passengers with estimated waiting times.
The system will improve the experience for departing passengers, enhancing convenience levels and improve the on-time performance of aircraft operations by levelling the utilisation rates of security inspection sites, allowing passengers to strategically choose the security inspection point they go to.
NEC plan to further increase the accuracy of the AI-enabled forecasts and expand its capabilities, such as predicting waiting times hours in advance.
In October 2019, the International Air Transport Association’s (IATA) released their 2019 Global Passenger Survey, showing that passengers are looking for less waiting times. The survey indicated that 80 per cent of passengers want to wait no longer than three minutes to drop off a bag. This increased to 10 minutes for queuing at immigration/customs for 79 per cent of travellers. Passengers (74 per cent) also want to wait no longer than 10 minutes for baggage delivery. Almost none want to wait longer than 20 minutes. The survey also found that for nearly three quarters (74 per cent) of passengers, speed was the main benefit of using automated immigration gates/kiosks.
Haneda Airport’s new system will help to limit the dissatisfaction of passengers and improve the efficiency of the airport.
Join our free webinar: Revolutionising India’s travel experience through the Digi Yatra biometric programme.
Air travel is booming, and airports worldwide need to move passengers faster and more efficiently. Join the Digi Yatra Foundation and IDEMIA to discover how this groundbreaking initiative has already enabled over 60 million seamless domestic journeys using biometric identity management.
Date: 16 Dec | Time: 09:00 GMT
rEGISTER NOW TO SECURE YOUR SPOT
Can’t attend live? No worries – register to receive the recording post-event.
Related topics
Information technology (IT), Passenger experience and seamless travel, Terminal operations
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer