AITS 2019: Driving communication in the airport industry
The Airport IT and Security Conference is being attended by more airports than ever before, a situation which needs to be fully utilised to improve airport operations and customer experience.
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Some of these operations will be focused on securing a seamless passenger experience, others on ensuring security, increasing revenues or reducing environmental impact. Regardless of the aim, these initiatives are integral to the daily operation of an terminal, and in the long term, for the success of the airport.
Whether an airport is an international hub or a small regional airport, the terminal must function efficiently, passengers must be well catered for and staff must be happy. A negative terminal experience could be detrimental to the airport, and so operations must be optimised and new methods considered. These include new technologies, data-sharing between stakeholders, collaboration, airport management systems, and much more.
Gatwick Airport previously said terminal operations was “the heartbeat of the airport”. This section of the website will provide you with information that you can use to ensure your airport keeps beating.
The Airport IT and Security Conference is being attended by more airports than ever before, a situation which needs to be fully utilised to improve airport operations and customer experience.
As one of the signatories to ACI’s Net Zero Carbon 2050 resolution, Malta International Airport has invested in clean energy solutions and its photovoltaic system has nearly tripled its output.
24 September 2019 | By Vision-Box
Join us on the 6 November as industry experts explore the current developments of seamless travel around the world through real-life implementation, lessons learned and subsequent best practice.
As passenger volumes continue to increase, Victoria International Airport has had to develop to accommodate growing capacity demands.
What makes a great experience for passengers at the airport? Learn how Brussels Airport improved their passenger satisfaction.
Discover how to make use of data analytics to make smarter decisions when it matters most – in real time.
In a UK first, Heathrow will trial new technology that could turn unrecyclable passenger waste into airport furniture, uniforms and alternative fuels.
Optimise the passenger experience with optimal assignment of gates, stands, check-in desks and other airport resources through all planning stages.
How does Southwest Airlines mobilise a 21,000-strong workforce to serve 175 million passengers every year? Find out in this video.
Virgin Atlantic is on track to realize its vision of offering the best passenger experience while keeping staff happy and costs low.
Merchant Aviation has won a series of new contracts across the U.S. including the $340 million investment in the JFK development.
A new panel helping shape Gatwick’s strategy and services for disabled passengers will complement the work of the airport's Accessibility Forum and Passenger Advisory PRM Group.
As a result of passenger feedback, Dubai Airports has launched a new taxi service inside the terminal to assist travelling passengers.
How is Malta International Airport preparing for the future of aviation? The answer comes from investing in a larger terminal and new apron, as well as an increased focus on the guest experience.
In a bid to increase mobility around Aeroporto de Brasilia, Inframerica is investing over $3.5 million in a new kerb-side management programme.