Video: Southwest Airlines: How to satisfy 175 million passengers annually
How does Southwest Airlines mobilise a 21,000-strong workforce to serve 175 million passengers every year? Find out in this video.
Southwest Airlines: How to satisfy 175 million passengers annually
With over 4,000 flights daily, Southwest Airlines is the largest domestic carrier in the United States. The airline’s 60,000-strong workforce serves more than 175 million passengers annually. In this exclusive World Tour 2018 Philadelphia interview, Southwest’s Director of Portfolio, Planning and Analytics, Bryan Sharkey, talks about why workforce optimisation is a top priority for the airline and the unique management strategies that sets it apart from the competition.