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We bring you an exclusive interview with Head of ASQ at ACI World, Dimitri Coll as we discuss how airports can radically improve their understanding of passengers.
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Money can also be made through many other aspects within an airport’s operation, for example, car parking fees, retail concessions, real estate and advertising.
Regarding non-aeronautical revenues, a large part of course lies with the duty-free shops and restaurants available in a terminal. It is recognised within the industry that a happy passenger is more likely to be a spending passenger, and so it can be argued that an airport’s revenue strongly relies on securing a high-quality passenger experience.
We bring you an exclusive interview with Head of ASQ at ACI World, Dimitri Coll as we discuss how airports can radically improve their understanding of passengers.
ICAO delivers an important message in Uruguay, highlighting the fundamental links between States’ investments in air transport and the sustainable socio-economic prosperity.
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