Airport Honour Awards 2023 shortlist is revealed!
Read all about who the shortlisted airports are!
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‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
Read all about who the shortlisted airports are!
Unlocking the power to analyse: Discover how data analysis improves efficiency, safety and passenger experiences within the aviation ecosystem.
The International Civil Aviation Organization (ICAO) concluded its 18th Traveller Identification Programme (TRIP) Symposium and Joint International Criminal Police Organization (INTERPOL) Biometrics Forum on 14 September, attracting 620 participants from 94 States, 12 international organisations, and 39 industry partners.
Watch this exclusive interview with the airport CEO who is speaking at the International Airport Summit 2023.
Watch this exclusive interview with the airport CEO, which took place at the ACI WAGA 2023 conference.
Enoch Opare Mintah, PhD candidate at Kingston University, London and Associate Lecturer of Governance at the University of Lincoln, UK, writes exclusively for International Airport Review on why providing a green passenger experience at airports is just as important as any other innovations.
Singapore residents can look forward to making payments with ease when visiting China as they will be able to use the Changi Pay digital wallet to scan and pay for purchases.
In recognition of Toronto Pearson's successful summer travel season, Greater Toronto Airports Authority (GTAA) is launching: 'At Your Airport this Summer'.
For International Airport Review's Issue 2 2023, Nazareno Ventola, CEO & MD and Giorgia Colella, Programme Management and Transformation Office at Aeroporto Guglielmo Marconi di Bologna, provided a case study on the airport’s approach to operating a transition towards a sustainable future with the objective to promote collaboration and embed…
The accreditation reaffirms to Seychelles International Airport the efforts being done by Seychelles Civil Aviation Authority (SCAA) and its stakeholders to elevate customer experience.
The ACI annual Customer Experience Global Summit successfully concluded in Incheon, Korea, with key highlights for the airport community.
7.5 million passengers travelled through Heathrow in August 2023, as Heathrow Airport became the London airport of choice for passengers.
Airports Council International (ACI) World welcomed over 500 international delegates including government officials, airport and aviation executives to Incheon, Korea.
The airport has achieved Level 4 accreditation from Airports Council International (ACI).
SITA’s 2023 Passenger IT Insights report finds customers looking to technology to optimise all aspects of the post-pandemic travel landscape.