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Navigating Tucson Airport with new interactive maps
Tucson International Airport has announced upgrades to the airports interactive map, allowing passengers to easily explore surrounding facilities.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Leonardo’s Customer Support & Services
Leonardo offers a complete range of operations and maintenance turnkey solutions that guarantee the operation and availability of the systems now as well as in the future.
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A time slot for security control: BER launches new Runway service
Berlin Brandenburg Airport has launched new services, BER Runway, which allows passengers to book additional access through the security controls.
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Samarkand Airport launches ePassport control system
Samarkand International Airport has revealed the first ever E-gate border control system in the Republic of Uzbekistan, which uses biometric technologies to provide a seamless passenger journey.
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Soaring to new heights of passenger experience and sustainability
Terry Daly, Executive Director of Guest Experience at Etihad Airways, tells International Airport Review about the airline’s new Airbus A350 and how it will be a game-changer for passenger experience and sustainability.
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Trends to watch in air travel: Lars Mosdorf, Managing and Labour Director at Dusseldorf Airport
Watch this exclusive voxpop with the Managing and Labour Director of Dusseldorf Airport.
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In conversation with Kirk Goodlet, Director, Facilitation and Product Development, Winnipeg Airports Authority
At Passenger Terminal Expo, we caught up with Kirk Goodlet, Director, Facilitation and Product Development, Winnipeg Airports Authority.
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Trends to watch in air travel: Roberto Castiglioni
At Passenger Terminal Expo in Paris, we spoke with Roberto Castiglioni and Accessible Air Travel Evangelist and asked him the question: “What is the number one upcoming trend to watch in air travel this year?” Roberto said the trend is patience. He said we have a number of months of…
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Issue 4’s In-Depth Focus on Passenger Experience
International Airport Review’s In-Depth Focus on Passenger Experience is now available to download!
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A successful Hajj Season 2022 at King Abdulaziz International Airport
Ayman Abo Abah, CEO for Jeddah Airports Company, tells International Airport Review how its airport prepared to receive over 450,000 pilgrims for the annual Hajj pilgrimage through its 'Hajj Plan'.
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Airlines’ & airports’ journey to customer centricity
With news that more airlines are adopting NDC, we discuss what this means for airport retailing and the journey to customer centricity.
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The Editor’s top 3 reasons to attend the International Airport Review Summit 2022
Editor Holly Miles makes this exclusive announcement.
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Interview spotlight: Johan Berhin, Green Furniture Concept
Johan Berhin, Designer and Founder of Green Furniture Concept talks to International Airport Review about what passengers are now expecting from their airports that they visit and how airports can elevate their passenger experience to new heights.
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Lessons learned from an airport CEO
International Airport Review Editor, Holly Miles, sat down with Bahrain International Airport CEO, Mohamed Albinfalah, to examine how things are going for the airport, his lessons learned from the pandemic and the exciting developments that are in store for the future.
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Kobe Airport demonstrates interactive customer service robot
Kansai Airports has conducted a demonstration experiment at Kobe Airport, using remote interactive robots to serve passengers.
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