List view / Grid view

Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

video

In conversation with Léon Verhallen, Director Aviation Development, BAC

17 October 2022 | By Léon Verhallen

An exclusive interview with Léon Verhallen, Director Aviation Development at Brussels Airport Company.

news

Perth Airport trials new biometric passenger technology

14 October 2022 | By International Airport Review

Perth Airport has begun trials for new biometric passenger technology on selected Singapore Airlines flights, with the aim to simplify the airport journey.

video

In conversation with Lars Mosdorf, Chief Financial Officer and Labour Director, Düsseldorf Airport

14 October 2022 | By Holly Miles, Lars Mosdorf

Watch this exclusive interview which took place at Passenger Terminal Expo 2022 in Paris.

article

How Airports & Passengers Benefit from Seamless Tech

12 October 2022 | By Rezcomm

There’s more to seamless airport technology than improving safety and efficiency. Read to discover the benefits for both airports and passengers.

webinar

Leveraging a Passenger Flow Monitoring solution to optimise airport operations

12 October 2022 | By Smart Flows

Join this virtual round table where senior airport leaders and experts will be discussing integrating a Passenger Flow Monitoring solution to improve airport operational efficiency in a post-pandemic world.

news

Scanning the complexity of native plants at MIA

11 October 2022 | By International Airport Review

Miami International Airport has welcomed native artist, Cristina Lei Rodriguez’s, colourful augmented exhibition, which features scans of South Florida flora, giving passengers a sense of Miami during the springtime.

video

In conversation with Anurag Shandilya, Head of Operations, Noida International Airport

7 October 2022 | By Anurag Shandilya, Holly Miles

Watch this exclusive interview filmed at Passenger Terminal Expo 2022.

video

Introducing Honeywell NAVITAS™: making end-to end airport management possible

6 October 2022 | By Honeywell

As the passenger numbers return to a more robust growth trajectory, how can airports accommodate more air traffic, while maintaining safety, efficiency, and on-time performance?

whitepaper

Whitepaper: Meet the speakers of Airports Reimagined

6 October 2022 | By International Airport Review

Read this new whitepaper by International Airport Review which includes interviews with some of our our first-class speakers from International Airport Summit: Airports Reimagined, taking place on 19 - 20 October at Twickenham Stadium in London.

news

FCO welcomes first fully autonomous delivery robot

5 October 2022 | By International Airport Review

Rome Fiumicino International Airport has welcomed the launch of the first fully autonomous delivery robot.

video

In conversation with Michael Christenssen, Los Angeles World Airports

30 September 2022 | By Holly Miles, Michael Christenssen

Watch this exclusive interview with the Chief Operations & Maintenance Officer of LAWA.

news

Abu Dhabi Airport collaborates with Warner Bros. World

29 September 2022 | By International Airport Review

Warner Bros. World™ in Abu Dhabi has collaborated with Etihad Airways and Abu Dhabi International Airport, welcoming passengers with an unexpected appearance from some of their infamous characters.

news

AOA welcomes return of VAT free shopping for international visitors

29 September 2022 | By International Airport Review

Airport Operators Association has welcomed the return of VAT free shopping for international passengers.

article

Six Steps to Creating a Contactless Passenger Journey

29 September 2022 | By Rezcomm

As airports invest in more contactless technology, we discuss the necessary steps to ensure it is implemented effectively with maximum benefits for all.

video

In conversation with Nathalie Herbelles, Senior Director, Security and Facilitation, ACI World

28 September 2022 | By Holly Miles, Nathalie Herbelles

Watch this exclusive interview with the Senior Director, Security and Facilitation at ACI World.

Cookie	Description
cookielawinfo-checkbox-advertising-targeting	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising & Targeting".
cookielawinfo-checkbox-analytics	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessary	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Performance".
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
zmember_logged	This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users.

Cookie	Description
cf_ob_info	This cookie is set by Cloudflare content delivery network and, in conjunction with the cookie 'cf_use_ob', is used to determine whether it should continue serving “Always Online” until the cookie expires.
cf_use_ob	This cookie is set by Cloudflare content delivery network and is used to determine whether it should continue serving “Always Online” until the cookie expires.
free_subscription_only	This session cookie is served by our membership/subscription system and controls which types of content you are able to access.
ls_smartpush	This cookie is set by Litespeed Server and allows the server to store settings to help improve performance of the site.
next-i18next	This cookie is served by the Swapcard app/website to detect and store the user’s language.
one_signal_sdk_db	This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status.
YSC	This cookie is set by Youtube and is used to track the views of embedded videos.

Cookie	Description
bcookie	This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
GPS	This cookie is set by YouTube and registers a unique ID for tracking users based on their geographical location
lang	This cookie is set by LinkedIn and is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	This cookie is set by LinkedIn and used for routing.
lissc	This cookie is set by LinkedIn share Buttons and ad tags.
nQ_cookieId	This cookie is served by the Swapcard event app/website and uniquely identifies the user’s session.
nQ_visitId	This cookie is served by the Swapcard app/website and uniquely identifies the user.
vuid	We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to see how long a viewer has watched the video. This cookie does not track individuals.
wow.anonymousId	This cookie is set by Spotler and tracks an anonymous visitor ID.
wow.schedule	This cookie is set by Spotler and enables it to track the Load Balance Session Queue.
wow.session	This cookie is set by Spotler to track the Internet Information Services (IIS) session state.
wow.utmvalues	This cookie is set by Spotler and stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on.
_ga	This cookie is set by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assign a randomly generated number to identify unique visitors.
_gat	This cookies is set by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gid	This cookie is set by Google Analytics and is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Cookie	Description
advanced_ads_browser_width	This cookie is set by Advanced Ads and measures the browser width.
advanced_ads_page_impressions	This cookie is set by Advanced Ads and measures the number of previous page impressions.
advanced_ads_pro_server_info	This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used.
advanced_ads_pro_visitor_referrer	This cookie is set by Advanced Ads and sets the referrer URL.
bscookie	This cookie is a browser ID cookie set by LinkedIn share Buttons and ad tags.
IDE	This cookie is set by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
li_sugr	This cookie is set by LinkedIn and is used for tracking.
UserMatchHistory	This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website.

Latest News

Passenger Experience