news
European’s appetite for travel continues despite cost-of-living crisis
In spite of the growing cost-of-living concerns, European traveller's appetite for travel continues to rise with 70 per cent planning a trip in the next six months.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Asia Pacific passengers 12 times more confident to fly in 2022
According to Inmarsat's 2022 Passenger Experience Survey, three quarters of airline passengers in Asia Pacific feel confident about flying again, a significant rise from just six per cent in 2021.
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In conversation with Tom Ruth, CEO of Edmonton Airport
Watch this exclusive video interview with Edmonton International Airport's CEO and President, Tom Ruth, at Passenger Terminal Expo 2022.
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A shift in passenger priorities at Zürich Airport
International Airport Review’s Lily Mae Pacey spoke with Tamara Stotz, Manager Customer Experience & Analytics at Flughafen Zürich AG to discuss the development in passenger expectations throughout the airport journey and how digitalisation can accommodate these changes.
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Hong Kong Airport fully implements smart check-in kiosks
Hong Kong International Airport has fully launched 'Flight Token', a self-service biometric identification system that enables Hong Kong residents and passengers to self-complete the entire departures process.
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YYZ progresses on passengers experience improvements
Toronto Pearson International Airport has announced updates to the airport's operational progress and highlighted innovative programmes and pilots aimed at improving the passenger experience.
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Maurice Jenkins, Head of Digital Strategy and CIO, Miami International Airport at FTE Global 2022
At Future Travel Experience Global 2022 in Las Vegas, Maurice Jenkins, Head of Digital Strategy and Chief Innovation Officer, Miami International Airport spoke to International Airport Review Editor, Holly Miles.
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Mumbai Airport unveils newly renovated private jet terminal facility
Mumbai International Airport has launched a newly, renovated General Aviation terminal facility, exclusively for private jets.
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In conversation with Nazareno Ventola, CEO at BLQ
Exclusive video interview with Nazareno Ventola, CEO & Managing Director at Aeroporto G. Marconi di Bologna.
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Passenger journey reimagined: Innovative and AI technologies applied
Mthoko Mncwabe, Chief Information Officer of Airports Company South Africa, gives his overview of innovative airport technology and how it can revolutionise the passenger experience.
news
MIA’s short film screenings takes passengers on a visual journey
Miami International Airport’s screening area has welcomed a two new short films that will transport passengers on a visual journey from the Floridian rivers to European mountains by the artist Alette Simmons-Jiménez.
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Convenience is top priority for passengers post-pandemic
The International Air Transport Association has revealed that its 2022 Global Passenger Survey demonstrates that passengers top concerns for travel, in the post-COVID-19 crisis period, are focused on simple and convenient travel.
news
Autonomous vehicles arrive at Phoenix Sky Harbor
Phoenix Sky Harbor International Airport has set a worldwide milestone to become the first airport to offer passengers the ability to take a Waymo autonomous vehicle as a means of transportation to and from the airport.
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Indira Gandhi International Airport Case Study
3 November 2022 | By
Honeywell HBS delivered one of the largest integrated BMS (Building Management Solution) platforms for the new Terminal 3 building and implemented a modern Airfield Ground Lighting (AGL) portfolio for the Indira Gandhi International Airport (IGIA) in New Delhi.
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2022 Airline Digital Optimization Review: What it means for airports
Despite many airlines recognizing the pandemic as an opportunity to accelerate their digital transformation initiatives, it’s just not being done.
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