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Safer pick-up for arriving passengers at Cairns Airport
Cairns Airport will provide a safe, free holding area for customers waiting to pick-up passengers for a maximum of 30-minutes from November 2018.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Dublin Airport passenger numbers up 60 per cent since Terminal 2 opened
Dublin Airport’s Terminal 2 has welcomed more than 80 million passengers since it opened eight years ago, on the 19 November 2010.
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Time based separation increases capacity by 1.4 landings at Heathrow
The increase in landings due to the time based separation (TBS) technique is the equivalent of extending Heathrow’s operating day by 30 minutes.
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New bag drop option opens in car park at Denver International
The free bag drop service allows passengers to check bags in from the comfort of their car before boarding the shuttle to the terminal.
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Transport Secretary opens arterial road at Manchester Airport
The Department for Transport has said that more than 5,000 jobs will be created in Greater Manchester due to a new road improving connections around the city to its airport.
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Low-cost airline Scoots over to new home at Changi Airport
Low-cost airline, Scoot, plans to move operations from Changi Airport's Terminal 2 to Terminal 1 at the end of next year, to accommodate its growth in passenger numbers.
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London Stansted planning application approved by Uttlesford Council
London Stansted Airport has been given the go-ahead to begin an expansion project which will boost the region’s economic growth and create 5,000 new jobs.
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Video: Vanderlande’s new baggage handling approach at Oslo Airport
Oslo Airport is the second busiest airport in the Nordic region and aspiring to be among the top ten in Europe.
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Why cable management should be a top priority for airports today
Aviation is a massive industry, contributing $2.7 trillion to the global economy. But industry size and growth projections do not necessarily translate into business success for airports...
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Gatwick reaches milestone four million October passengers for first time
For the first time in the airport’s history, this year Gatwick welcomed over four million passengers during the month of October - an increase of two per cent on 2017.
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Keflavik expands Veovo Technology for airport-wide passenger flow visibility to ensure smooth travel
With a five-fold growth in just nine years and 10 million passengers predicted this year, Iceland’s Keflavík International Airport is one of Europe’s fastest-growing tourist and transit destinations. The airport, which is the primary hub for recently merged Icelandair and WOW Air, wants to ensure smooth passenger flow as volumes…
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Embracing seamless travel: The tourism industry’s perspective
As tourism continues to grow and route availability continues to shrink, airports are turning to seamless travel initiatives to help passengers stay on the move and increase their satisfaction. Helena Bononi from the World Travel & Tourism Council reveals how the tourism industry is doing its bit for seamless travel.
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Annual crash and rescue exercise successfully conducted at HKIA
The annual crash and rescue exercise at Hong Kong International Airport (HKIA) was successfully completed on Friday 9 November, and took a total of five hours, to ensure the safety of everyone involved in the incident.
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Gatwick provides more flights to Lapland for the 2018 winter season
The height of the winter season for Gatwick comes in the form of 120 flights scheduled to Lapland to accommodate the growing demand for snowy winter getaways.
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Video: Reliable partner for value-added logistic process automation
Vanderlande is the global market leader for value-added logistic process automation at airports. This ranges from the design of the departures hall itself to the check-in and bag drop systems, through to automated passenger security checkpoints.
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