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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

Haneda Airport introduces autonomous drive system for PRMs

9 June 2020 | By International Airport Review

By introducing the new autonomous system, Haneda Airport will improve the experience for PRMs and help to limit the spread of COVID-19.

article

Air travel volatility – three ways airports can beat the uncertainty

9 June 2020 | By Siobhan Boyle - Veovo

Despite the International Air Transport Association (IATA) warning that passenger demand will not fully recover until 2024, flight data consolidator OAG is reporting green shoots of recovery.

article

International Airport Review Issue 3 2020

9 June 2020 | By International Airport Review

Answering some of the industry's questions regarding COVID-19, whilst offering examples of how to improve operational efficiency, this magazine issue is an imperative resource for aviation.

news

VINCI Airports continues modernisation of Belgrade Airport despite COVID-19

8 June 2020 | By International Airport Review

The modernisation of Belgrade Airport has continued in accordance with all COVID-19 health and safety prevention measures prescribed by relevant authorities.

news

AGS Airports implements COVID-19 health measures

8 June 2020 | By International Airport Review

New health protection measures have been introduced by AGS Airports at Aberdeen, Glasgow and Southampton airports as airlines begin to resume operations.

article

Showcasing airport positivity during the COVID-19 crisis

8 June 2020 | By Airport Regions Council

Airports and aviation organisations share COVID-19 experiences with Airport Regions Council (ARC), including innovative solutions that proved efficient.

news

Brussels Airport selected by EASA for COVID-19 monitoring programme

5 June 2020 | By International Airport Review

Now part of EASA's COVID-19 programme, Brussels Airport has introduced a wide range of new health measures in order to keep passengers safe.

article

Aviation is a dynamic industry, says CEO of Lithuanian Airports

5 June 2020 | By International Airport Review

Marius Gelzinis, CEO of Lithuanian Airports, discusses the impact of COVID-19 on the operator’s airports, as well as what the future of aviation looks like, in the latest instalment of International Airport Review’s CEO series.

news

EASA welcomes first aviation companies to COVID-19 monitoring programme

4 June 2020 | By International Airport Review

The first 10 companies to join EASA's COVID-19 programme include seven airports and airport operators from across Europe, as well as three airlines.

news

Green Furniture Concept launches Seamless Table Leaf Lamp Metal Tree

2 June 2020 | By Green Furniture Concept

Green Furniture Concept has launched a social meeting point with space for distancing, while keeping the feeling of community.

article

Artificial intelligence to be a seismic technology for aviation

2 June 2020 | By Ian Law - San Francisco International Airport

In all areas – efficiency and effectiveness, revenue generation, safety and security – AI has tremendous potential to deliver positive change if used correctly, details Ian Law, Chief Information Officer of San Francisco International Airport.

news

Western Sydney Airport to benefit from Metro connection

1 June 2020 | By International Airport Review

The new Sydney Metro – Western Sydney Airport line will be open in time for the airport's first flight, scheduled for 2026.

podcast

Episode 9 – Angela Gittens

1 June 2020 | By International Airport Review

As her last month as ACI World’s Director General begins, Angela Gittens spoke to Tara Nolan to reflect on her time spent within aviation.

news

Pulkovo Airport achieves first place in passenger satisfaction survey

29 May 2020 | By International Airport Review

According to the results of the quarterly ACI ASQ survey, Pulkovo Airport outranked 113 other European airports listed.

article

A clean sweep: Intelligent sanitation management paves the way for safer air travel

28 May 2020 | By Siobhan Boyle - Veovo

Don’t waste time and effort - maximise your airport sanitation procedures with passenger behaviour data.

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Passenger Experience