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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

U.S. Customs and Border Protection opens up pre-clearance programme to new airports

2 October 2020 | By International Airport Review

The U.S. Customs and Border Protection pre-clearance programme offers airports a competitive advantage and opportunities for increased traveller volumes.

news

Five destinations removed from UK travel exemptions list

2 October 2020 | By International Airport Review

The UK government has announced the removal of Turkey, Poland, Bonaire, St Eustatius and Saba from its travel exemptions list following an increase in COVID-19 cases.

news

Tampa Airport launches COVID-19 testing pilot programme

1 October 2020 | By International Airport Review

Two types of COVID-19 tests are being trialled for passengers at Tampa Airport - both the rapid antigen test and the PCR nasal swab test.

news

Contactless self-check-in trials begin at Hamad International Airport

1 October 2020 | By International Airport Review

As part of its efforts to limit the spread of COVID-19, Hamad Airport has introduced two new solutions to enable contactless self-check-in.

news

ACI World develops tools to help passengers travel with confidence

1 October 2020 | By International Airport Review

Airports Council International (ACI) World has launched a set of tools which provide passengers with information about the health measures in place at airports around the world.

news

Lithuanian Airports signs €70 million loan agreement for infrastructure upgrades

30 September 2020 | By International Airport Review

The loan agreement concerns infrastructure, efficiency and safety upgrades at Lithuanian Airports-managed Vilnius, Kaunas and Palanga Airports.

news

U.S. CBP pre-clearance operations to be implemented at Brussels Airport

30 September 2020 | By International Airport Review

By introducing U.S. Customs and Border Protection operations at Brussels Airport, passengers can bypass customs and TSA security inspections upon arrival in the U.S.

news

‘Simplified Arrivals’ facial comparison technology introduced at San Francisco Airport

30 September 2020 | By International Airport Review

The biometric 'Simplified Arrivals' technology will reduce wait times during the customs process and improve the passenger experience.

news

Plans for second expansion phase unveiled by Hamad International Airport

29 September 2020 | By International Airport Review

The second phase will include the construction of an indoor tropical garden and water feature to improve the Hamad Airport passenger experience.

news

Edmonton Airport to host trial of new COVID-19 testing technology

29 September 2020 | By International Airport Review

In partnership with GLC Medical Inc., Edmonton Airport will run clinical trials of a new COVID-19 test that provides results in one minute.

news

IATA calls for development and deployment of COVID-19 testing for travellers

23 September 2020 | By International Airport Review

By developing and introducing COVID-19 testing for passengers upon departure, IATA has outlined that confidence in air travel will be restored.

webinar

Re-inventing airport non-aeronautical revenue generation post COVID-19

22 September 2020 | By AOE GmbH

The travel industry has been decimated by COVID-19 and airports have become white elephants for many months. When the big resumption happens, recovery is anything but guaranteed. There will be a new breed of travellers, concerned about very different things from the past. They will be more concerned about safety…

news

ACI health accreditation awarded to Cincinnati/Northern Kentucky Airport

22 September 2020 | By International Airport Review

CVG Airport has become the first airport in the Midwest of the U.S. to be awarded ACI World's Airport Health Accreditation.

news

COVID-19 dogs introduced at Helsinki to identify infected passengers

21 September 2020 | By International Airport Review

A total of 16 COVID-19 dogs will be operating at Helsinki Airport, working to identify passengers who are infected with the virus.

news

Gerald R. Ford Airport breaks ground on federal inspection station

21 September 2020 | By International Airport Review

By building a federal inspection station, the airport can expand U.S. Customs and Border Protection capabilities to 400 passengers an hour.

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Latest News

Passenger Experience