Award Nominee

Information and Communication Technologies – Fasttrack



The World’s #1 Marketplace for Airport VIP Services. is your one-stop-shop for booking Meet and Assist and lounge services at the most frequently visited international airports in the world.

Skip the queues and avoid the crowds at the busiest international airports with the help of Meet and Assist agents.

Meet and Assist and VIP/CIP services are available upon arrival, departure and transfer all are accessible under E-commerce platform,

Our passion for exceptional service isn’t something we just talk about. Passengers will sense it every time they book with our people and use our online travel solutions – whether it’s booking your Fast Track, meet & assist, lounge access, or managing your global travel program.

Traveling in style and enjoying the luxury of airport services across the world with have become a trend people are willing to pay to expedite their airport journey.

The platform facilitated service providers, hotels, travel agencies and corporates to provide value added services to their customers, which leads to additional revenue generation to their business.

In addition, Fasttrack offers its customers/partners the flexibility of different payment approaches. Whether paying with credit card, bank transfer, store credit or prepaid, all available under one page.

All this user friendly online booking process tackles the main objective of each entity, which is additional revenue to the business.

Business accounts are able to generate up to 50% additional revenue through the discounted prices provided based on their selling volumes. This strategy incentivized businesses (travel agencies and hotels) to promote and sell fasttrack services more, which leads to an increase in revenue generation.

Point at a city in the map of the world and we will make your airport journey smooth.

From a cost centre to a profit centre: a digital transformation story

National Aviation Services (NAS) is the fastest growing aviation services provider in the emerging markets. Established in 2003, NAS quickly transformed from a Kuwait based ground handling company into an emerging markets leader in the industry. NAS is present in over 30 airports across the Middle East, Africa and Asia, handling seven of the world’s top 10 airlines and managing more than 31 airport lounges. With an employee base of over 8,000 capable and experienced employees at the core of its worldwide network, NAS is committed to providing aviation services that benchmark to the best in the world.

The NAS portfolio of services includes ramp and passenger services, cargo management, engineering and line maintenance, airport technologies, fixed base operations, terminal management, aviation training, travel solutions, lounge management and meet-and-assist packages.

Annually, NAS handles over 85,000 flights, 14 million passengers, 18 million bags, and 370,000 tons of cargo.

NAS understands the importance of IT as a differentiator and business enabler to support growth, cost control, optimisation and efficiency, and enhance the customer experience.  In 2013, NAS undertook a strategic program to transform the IT department from a cost centre to a profit centre, with clear performance and financial KPIs, aligned with those of NAS’s operation units.  In its new role, the IT department changed its position from a legacy IT support department, into a strategic business partner, capable of turning challenges into opportunities, creating new prospects, and developing existing ones. 

To achieve this goal, the IT department got deeply and actively involved in the various operation lines at NAS.  Four years since the start of this program, the IT department has become a strategic business partner, while growing into a separate business unit ( specialised in the sourcing and development of innovative technology solutions for airport operators, airlines and ground handlers. 

Despite its young presence, has already become a supplier to some of the reputable aviation service providers in the region, and has won prestigious awards for its innovative solutions, including the “PAN Arab Awards for best Mobile App – Airports”, and “2017 ICT deployment of the year – Aviation”

Since 2013, the IT department has collaborated with various operation department in creating innovative solutions to resolve key challenges and create business opportunities.

Supporting documentation

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