List view / Grid view


Putting Teesside Airport back on the map

25 April 2022 | By

Phil Forster, Managing Director of Teesside International Airport, tells International Airport Review, about the complete redevelopment of the airport’s terminal building, creating a more seamless, stress-free, and enjoyable experience for passengers, and what they have in store for 2022.

Viewing the passenger experience as a patchwork quilt

22 April 2022 | By

Daniela Fantinati, Head of Quality Management and Customer Experience at Aeroportos Brasil Viracopos S.A., believes that to achieve a positive passenger experience, much like a patchwork quilt, attention must be paid to all stages of the journey, starting from booking their flight to the moment the air passenger arrives at…

America’s friendliest airport: Transforming Phoenix Sky Harbor

20 April 2022 | By

As Phoenix Sky Harbor International Airport prepares for the grand opening of its state-of-the-art concourse, Heather Shelbrack, Special Projects Administrator for the City of Phoenix Aviation Department, explains what makes the transformation so special – with a passenger-centric goal at the heart of the development.

Travelling with man’s best friend at BNA

15 April 2022 | By

When planning a trip, a packing list will likely include clothes, toiletries, electronics and more. But for many, including those who plan to board a commercial aircraft, that list also has items necessary for travelling with a pet or service animal. Kym Gerlock, former Director, Communications and Corporate Social Responsibility…

Ras Al Khaimah: Gearing up for expansion

11 April 2022 | By

Despite the high volatility driven by imposed protocols related to COVID-19, 2021 was a record-breaking year for Ras Al Khaimah International Airport in terms of passenger traffic. For International Airport Review, Ivana Meyer, Head of Quality & Customer Experience at Ras Al Khaimah, details the airport’s long-term strategy, as it…

The enduring challenges facing ground handling service providers

30 March 2022 | By

Thomas Romig, Vice President Safety Security and Operations at ACI, shares his insight into the multifaceted challenges currently facing the ground handling sector, and explains why the interdependent relationship between air operators, airports, and ground handling sector providers is key to solving them.