Creating a modern and authentic Tropical North Queensland airport terminal
With Cairns Airport’s $55 million Domestic Terminal upgrade completed in August 2020, Norris Carter, the airport’s CEO, takes time out to explain how the upgrade came together and shed some light on how collaboration and local partnerships helped deliver an authentic new airport experience.
Cairns Airport’s T2 Domestic Terminal upgrade was recently officially opened. What was the underlying motivation to upgrade the terminal?
The Domestic Terminal upgrade was three years in the planning and really started when we looked at projections for passenger traffic. There were a few factors that triggered the upgrade: We needed to cater for the increased passenger numbers and to grow and optimise our terminal space. We were also very keen to instantly connect travellers to Tropical North Queensland and provide an improved passenger experience. Fundamentally, the upgrade was about future-proofing the Domestic Terminal to take the customer experience to new heights. Despite the current challenges of recent months, it’s been a really good journey in developing a better understanding of our passengers and our region and better connecting them.
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