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Integrating risk, response, recovery and resilience at an airport

Dr. KJ Devasia, General Manager and Head of Enterprise Risk and Corporate Resilience at Bengaluru International Airport Limited (BIAL), details how aviation should begin to implement unique crisis management models to improve the industry’s safety.

Integrating risk, response, recovery and resilience at an airport

An airport in your neighbouring city endures an unprecedented crisis where numerous flights are disrupted, passengers get frustrated and most of the logistic support system collapses, leaving some sort of direct or indirect impression on your business. How are you going to tackle such a situation that has had a gigantic impact on your business? In such a scenario, would you be able to play the Good Samaritan role to your neighbour, or would you repair the damage befallen on you?

Assume one of the critical IT infrastructures in your airport, which was otherwise seen as the technological advancement in the region, gets disrupted with extraordinary bedlam – such as the inability to secure stand allocation and manage parking – and requires a manual turnaround, with airlines and passengers panicking and the media picking up the story quickly. Would you sit back and say that everything will be all right, it’s just an IT outage? I am sure you would not.

Perhaps, the only way to cope with such a shock is through an integrated operating model of crisis response, crisis management, risk management, business continuity and organisational resilience, rather than the compartmentalisation of these core activities for organisational or opportunistic conveniences. Traditionally, airports across the world mainly focus on aerodrome emergency management, as it is a mandatory requirement of ICAO and the Directorate General of Civil Aviation of the respective member state.











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4 responses to “Integrating risk, response, recovery and resilience at an airport”

  1. Raghu says:

    Wonderful Insight To Achieve, but the challenge Worldwide is in convincing and bringing all the professionals on to one identified platform as mentioned and address the futuristic requirement. But this should happen to collectively strengthen the process and to widen the scope of response and responsibility. Wonderful Article!

  2. Annie Vig says:

    A well written article. Totally agree that the need to Integrating risk, response, recovery and resilience at an airport.

    Great work Sr. Devasia and wishing you the very best!

  3. vijayan Govindarajan, Head Risk Management says:

    Very interesting, I am wondering how the BCP and the organisational resilience is being tested for operations of such magnitude including the DR site, recovery plan. Airports functions has multifold tentacles dependencies . The planning itself is an mammoth task. Testing the BCP readiness in its full form is a challenge and wondering how its being done?

    Would make an interesting reading to get insight of BCP planning and testing and the challenges encountered.

  4. Great article Sir. Looking forward to the roll-out of safety systems in response to Covid-19. I’m optimistic that Bangalore Airport will go down the correct and safe route, unlike Trivandrum and Mumbai, who have purchased unsafe Chinese cameras and are not following the correct principles of thermography.

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