DXB launches constant multichannel customer contact centre
Dubai International Airport has launched a new customer contact centre that provides passengers with an always-on access to the airport’s customer service professionals anytime.
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Dubai International Airport is the principal airport of the United Arab Emirates and is the third busiest airport in the world in terms of passenger traffic. It is a major international hub, a significant contributor to Dubai’s economy and sees the largest amount of traffic from Airbus A380 and Boeing 777 aircraft of any airport in the world.
Dubai Airport has three passenger terminals and two runways.
Dubai International Airport has launched a new customer contact centre that provides passengers with an always-on access to the airport’s customer service professionals anytime.
During the planned temporary closure of Dubai International Airport, Dubai Airports will leverage the capacity and infrastructure of Dubai World Central, to ensure a seamless passenger experience.
Dubai International Airport, one of the world’s busiest travel hubs, has experienced a 20 per cent growth in passenger traffic, reaching 20.7 million in the year to date to October 2021.
In partnership with Servy, operator of Dubai International Airport, Dubai Airports, has launched the regions first mobile food, beverage, and retail ordering service, DXB&more.
During July and August 2021, Emirates’ airports provided safe resumption of travel for its passengers and experienced an increase of customer volumes, since the ease of COVID-19 travel restrictions.
Passengers arriving in Italy from the UAE will no longer be required to quarantine upon arrival, but will still be required to provide two negative COVID-19 tests.
As a result of the implementation of comprehensive health and safety measures at the airport, Dubai International has received the ACI accreditation.
Passengers travelling through Dubai Airport will now have free access to an extensive collection of their favourite publications online as part of the airport's bid to become more contactless and paperless.
Mike Willson, firefighting foam and foam systems specialist, examines whether the two-tier fire protection system developing at some of our key airports is potentially affecting the safety of passengers, flight crews, emergency responders and other stakeholders.
Through its CEO series, International Airport Review spoke to Graham Millett, CEO of Western Sydney International, about how the airport is set to be a disruptor in Australian aviation.
Dubai International Airport and Al Maktoum International Airport will remove all uses of single-use plastics following the original pledge in June 2019.
The new feature includes maps of Dubai International's Terminal 3, London Heathrow, London Gatwick, and Hong Kong International.
As a result of passenger feedback, Dubai Airports has launched a new taxi service inside the terminal to assist travelling passengers.
Despite passenger numbers increasing over 140 per cent, cargo through DWC has declined by 5.3 per cent.
Comparable to 53,617 tree seedlings grown for 10 years, this new sustainable scheme will significantly help reduce DXB's carbon emissions.