How crucial is the human-factor? Dimitri Coll, ACI World

Posted: 30 November 2022 | Dimitri Coll | Head ASQ | ACI World | No comments yet

At ACI Customer Experience Global Summit 2022, in Krakow, Poland, Dimitri Coll, Vice President of Airport Customer Experience at ACI World outlined how through integrating new technology and the human-factor, simultaneously, airport’s can create a ‘unique’ and ‘unstandardised’ passenger experience. WATCH NOW!

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AI in Action: Enhancing Ground Operations at Frankfurt Airport

30 Sept 2025 | 11:00 AM BST | FREE Virtual Panel Discussion

Airports face mounting pressure as passenger volumes grow and turnaround windows tighten. But what if you could see your ground operations in real time, and predict issues before they occur?

Join us for a high-impact virtual panel featuring Frankfurt Airport, FraAlliance, and zeroG – Lufthansa Group’s AI powerhouse, as we explore how AI and computer vision are reshaping airside efficiency, safety, and collaboration.

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Pascal Schimanski, Project Lead – Digitalisation, FraPort
Pauline Nolte, Project Director Strategy & Consulting, FraAlliance
Christian Ritter, Head of Product & Principal Data Scientist, zeroG
Moderated by Francesca Vetter, Head of Marketing, zeroG

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Related organisations

Airports Council International (ACI World)

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How crucial is the human-factor? Dimitri Coll, ACI World

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How crucial is the human-factor? Dimitri Coll, ACI World

AI in Action: Enhancing Ground Operations at Frankfurt Airport

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