Given that passengers are usually in transit to somewhere else, top of the arrivals desirability list is the ability to get out, fast. Whether travellers are tired, rushed for a meeting or eager to meet friends and family, they all want to complete their journey as quickly and smoothly as…
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From the moment a passenger journeys to the departure terminal, they’re faced with a series of small but potentially stressful challenges.
Birmingham Airport (BHX) has long been recognised as one of the UK’s most punctual and family-friendly travel hubs. The four-time winner of the prestigious Star UK Airport prize loves keeping its customers happy. However, with passenger numbers rapidly rising, the airport realised it needed a new way to keep things…
Auckland International Airport (AKL) is not only New Zealand’s largest and busiest but also one of the fastest-growing airports in Australasia. With a need to ensure optimal resource coordination and infrastructure use, the airport engaged with Veovo to roll out the region’s first Collaborative Decision Making (A-CDM) initiative.
Imagine buying the high-tech car of your dreams but not taking delivery for a few years. In that time, your family grows, life changes and technology advances – fast. By the time you’re sitting behind the wheel in 2022, you no longer need to. With the rise of driverless cars,…
Airport queues - nobody likes them, least of all passengers who are running late. Fortunately, with regulators across the world increasingly stipulating the use of queue measurement systems to inform passengers of wait times, the guesswork and stress associated with standing in line are diminished.
Nobody likes to wait in line, yet in some places - like the airport - it is completely unavoidable. But what if there was a way to make those inevitable queues move faster and keep the experience more pleasant for those in line? It all comes down to understanding why…
With the rise of ride-sharing services, airports are having to minimise the impact these vehicles are having on congestion at the terminal. But where to start?
Belfast Airport employs new revenue and passenger satisfaction solutions to ensure airport efficiency is not affected by continued passenger growth.
As capacity continues to rise, airports are focusing upon how they can manage their revenues in the most efficient way, to improve cash flow.
As airports handle record numbers, crowded check-in halls are becoming more commonplace, prompting airports to rethink their approach to space, resources and passenger experience.
Improve turnaround performance with Airport Collaborative Decision Making. Tips for partner engagement. Case study. Extend to Total Airport Management (TAM)