whitepaper

How artificial intelligence (AI) is helping airports communicate effectively with passengers

Posted: 14 December 2016 | | 1 comment

Using modern know-how and combining Chatbot technology with Artificial Intelligence (AI), airports can deliver real results and benefits to passengers. In this whitepaper, we take a closer look at the results of airports, some of which are using such a service compared with others that are not…

Chatbots are nothing new; a part of everyday life, they are designed to simulate conversation with users via audio or text methods. However, despite many claiming to be personalised, that is often not the case. Most, if not all, chatbots claim to be personalised because they respond differently to different questions, but if five people message for “info” or “help”, all five will receive exactly the same answer – no matter who the person is.

Using modern know-how and combining Chatbot technology with Artificial Intelligence (AI), airports can deliver real results and benefits to passengers, providing them with a personalised and timely service – one that is a truly unique experience when jetting off on holiday or a business trip.

In this whitepaper, we take a closer look at the results of airports, some of which are using such a service compared with others that are not.

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