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Passenger experience and seamless travel

Data Privacy vs Personalisation for Airports

11 November 2022 | By Rezcomm

We discuss how airports can strike the right balance of offering a personalised experience without breaching passengers’ privacy.

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In conversation with Jennifer Berz, Fraport AG

11 November 2022 | By Jennifer Berz

Watch this exclusive vide interview with Jennifer Berz, Senior Project Manager Corporate Strategy & Digitalization at Fraport AG.

news

HIA unveils impressive airport expansion project

11 November 2022 | By International Airport Review

Hamad International Airport has officially revealed its monumental airport expansion project, which aims to enrich the passengers’ experience and transform the airport into an extraordinary destination.

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Prague Airport reveals strong financial stability

10 November 2022 | By International Airport Review

The Moody’s Investors Service, renowned rating agency, has confirmed that Prague Airport has maintained strong capacity to meet its financial commitments.

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Linda Schucroft, Director, Innovation at YVR discusses biggest opportunities for airports

10 November 2022 | By Holly Miles, Linda Schucroft

At Future Travel Experience Global 2022 in Las Vegas we asked Linda Schucroft, Director, Innovation at Vancouver Airport Authority, the question: "What is the biggest opportunity for airports right now?"

article

Renovating Kansai International: The gateway to western Japan

10 November 2022 | By Tsuyoshi Emura

Tsuyoshi Emura, Executive Officer, General Manager of T1 Renovation PMO at Kansai Airports, tells International Airport Review about the project and what it is looking achieve.

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European’s appetite for travel continues despite cost-of-living crisis

9 November 2022 | By International Airport Review

In spite of the growing cost-of-living concerns, European traveller's appetite for travel continues to rise with 70 per cent planning a trip in the next six months.

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Asia Pacific passengers 12 times more confident to fly in 2022

9 November 2022 | By International Airport Review

According to Inmarsat's 2022 Passenger Experience Survey, three quarters of airline passengers in Asia Pacific feel confident about flying again, a significant rise from just six per cent in 2021.

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In conversation with Tom Ruth, CEO of Edmonton Airport

9 November 2022 | By Tom Ruth

Watch this exclusive video interview with Edmonton International Airport's CEO and President, Tom Ruth, at Passenger Terminal Expo 2022.

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A shift in passenger priorities at Zürich Airport

9 November 2022 | By Tamara Stotz

International Airport Review’s Lily Mae Pacey spoke with Tamara Stotz, Manager Customer Experience & Analytics at Flughafen Zürich AG to discuss the development in passenger expectations throughout the airport journey and how digitalisation can accommodate these changes.

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Delivering on Diversity, Equity, and Inclusion at Toronto Pearson

8 November 2022 | By Molara Awosedo

For Issue 5 of International Airport Review, Molara Awosedo, Director of Diversity, Equity, and Inclusion at the Greater Toronto Airports Authority outlines the steps taken at Toronto Pearson International Airport to ensure an inclusive employee model, highlighting how crucial the working environment is to the success of the overall airport ecosystem.

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Hong Kong Airport fully implements smart check-in kiosks

8 November 2022 | By International Airport Review

Hong Kong International Airport has fully launched 'Flight Token', a self-service biometric identification system that enables Hong Kong residents and passengers to self-complete the entire departures process.

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YYZ progresses on passengers experience improvements

8 November 2022 | By International Airport Review

Toronto Pearson International Airport has announced updates to the airport's operational progress and highlighted innovative programmes and pilots aimed at improving the passenger experience.

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Maurice Jenkins, Head of Digital Strategy and CIO, Miami International Airport at FTE Global 2022

8 November 2022 | By Holly Miles, Maurice Jenkins

At Future Travel Experience Global 2022 in Las Vegas, Maurice Jenkins, Head of Digital Strategy and Chief Innovation Officer, Miami International Airport spoke to International Airport Review Editor, Holly Miles.

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SFO’s Harvey Milk T1 first to achieve full WELL certification

7 November 2022 | By International Airport Review

San Francisco International Airport has revealed that Harvey Milk Terminal 1 has become the first airport terminal in the world to earn a full WELL Core Certification.

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Passenger experience and seamless travel