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Passenger experience and seamless travel

Personally chosen by passengers, World’s Best Terminal announced

21 March 2023 | By International Airport Review

The New LaGuardia Airport Terminal B has been named the world's best new terminal, simultaneously achieving the highest, global 5-Star Airport Terminal Rating from Skytrax.

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The future of baggage at Toronto Pearson

20 March 2023 | By Darin Juby

International Airport Review Editor Holly Miles, sat down with Darin Juby, Director of Baggage Services at Greater Toronto Airport Authority, at the Future Travel Experience Global 2022 in Las Vegas to talk about his vision for the future of baggage at his airport and the industry.

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BER on its way to a digital service airport

20 March 2023 | By

Stephan Wollschläger Head of Processes & Systems Operations at Berlin Brandenburg Airport, tells International Airport Review, how his airport worked to digitalise passenger services.

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Budapest Airport invests in Veovo technology to improve passenger flows.

16 March 2023 | By Veovo

Budapest Ferenc Liszt International Airport is set to enhance the passenger experience and optimise its operations by implementing Veovo's Passenger Predictability solution.

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Delivering the world’s most exciting transport hub

16 March 2023 | By Centralny Port Komunikacyjny Sp. z o.o.

How CPK will transform logistics and operations throughout Europe? During the 'Airport/Smart Cities and Transport Connections' theme block at the Passenger Terminal Expo & Conference, Mikołaj Wild, CEO of Centralny Port Komunikacyjny (CPK), and Danny Aoun, Board Member of Dar Group, presented the proposed greenfield airport concept, in which rail…

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Personally chosen by passengers: the best airports for customer experience

16 March 2023 | By International Airport Review

The Airports Council International (ACI) World and travel technology company Amadeus has excitedly announced this year's winners of Airport Service Quality (ASQ) Awards. The award recognizes the best airport for customer experience worldwide, as selected by passengers.

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China Airlines restores pre-pandemic daily service between Ontario, California, and Taipei

15 March 2023 | By International Airport Review

China Airlines will restore the daily round-trip service between Southern California's Ontario International Airport and Taipei this year.

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Transition to sustainable aviation will be key to the industry’s future, says London Luton Airport CEO

14 March 2023 | By Alberto Martin

For International Airport Review, Alberto Martin, CEO of London Luton Airport sits down for this exclusive Q&A.

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International Airport Review Advisory Board meeting report 2023

13 March 2023 | By Claire Waghorn, Denise Pronk, Holly Miles, Kirk Goodlet, Lily Mae Pacey (International Airport Review), Luis Felipe de Oliveira, Maurice Jenkins, Sabine Trenk, Steve Armitage, Tara Mulrooney

At the end of 2022, we met with International Airport Review's Advisory Board to discuss the state of the aviation industry. The result is this detailed report which is free for subscribers to download.

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Veovo successfully migrates airport customers onto its next-generation cloud passenger flow platform

13 March 2023 | By Veovo

Airports worldwide are now benefiting from the latest iteration of Veovo’s cloud platform, which brings a new level of scalability and intelligence to passenger flow management, helping operators make smarter decisions and improve passenger journeys.

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Smart security at Milan Linate: One year on

13 March 2023 | By International Airport Review

The new smart security has been operational at Milan Linate checkpoints since June 2021 and has now also been substantially completed at Malpensa Terminal 1.

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Lithuania: The undiscovered destination

13 March 2023 | By Aurimas Stikliūnas, Tomas Zitikis

At Routes Europe 2022, International Airport Review’s Editorial Assistant, Lily Mae Pacey caught up with Tomas Zitikis, Interim Head of Aviation Services and Route Development Executive and Aurimas Stikliūnas, Interim CEO and Head of Aviation Services at Lithuanian Airports to discuss how the pandemic opened exciting possibilities for the network…

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“This technology saved our lives last summer”: Milano Linate Airport’s smart security one year on

10 March 2023 | By Armando Brunini

Watch this exclusive interview with the CEO of SEA Milan Airports talking about the innovative new smart security that they have implemented in their airports.

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Automated Baggage Handling System to transform passenger experience at Guwahati International Airport

10 March 2023 | By Gaurang Harit

For Issue 6 2022, Gaurang Harit, Deputy General Manager and Head – Airport Systems – Projects at Adani tells International Airport Review about the new integrated terminal building being built at Guwahati International Airport and the state-of-the-art baggage handling systems that will be central to handling the increase in passenger…

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Introducing Advance Declaration: the digital tool speeding up border times across Canadian airports

9 March 2023 | By International Airport Review

Canadian Airports are now allowing passengers the freedom to submit customs declaration in advance and save time travelling.

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Passenger experience and seamless travel