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For the third episode in International Airport Review’s podcast series,…
For the third episode in International Airport Review’s podcast series, our editor Tara spoke to Brian Cobb, Vice President of Customer Experience and Chief Innovation Officer at Cincinnati / Northern Kentucky International Airport to discover potential approaches when trying to secure a positive passenger journey.
Brian Cobb, Chief Innovation Officer at Cincinnati/Northern Kentucky International Airport…
Brian Cobb, Chief Innovation Officer at Cincinnati/Northern Kentucky International Airport (CVG), describes the airport’s ambitions to advance accessibility among its community.
Nobody likes to wait in line, yet in some places…
Nobody likes to wait in line, yet in some places - like the airport - it is completely unavoidable. But what if there was a way to make those inevitable queues move faster and keep the experience more pleasant for those in line? It all comes down to understanding why…
It is the aim of an airport to ease the…
It is the aim of an airport to ease the journey and ensure it is a positive experience for all passengers, including those with reduced mobility or additional needs. Although the intention is the same, how airports are approaching this varies.
Shorter queues, predicted wait times and more efficient processing really…
Shorter queues, predicted wait times and more efficient processing really can make for a seamless, pleasant and memorable airport experience.
Waiting in line is considered by some to be almost…
Waiting in line is considered by some to be almost as bad as torture, but it’s one of life’s inevitabilities. But, what if there was a way to make airport queues move faster and keep the experience more pleasant for those in line? It all comes down to understanding why…
Brian Cobb, Vice President of Customer Experience at Cincinnati /…
Brian Cobb, Vice President of Customer Experience at Cincinnati / Northern Kentucky International Airport (CVG), explores how the airport is integrating non-traditional tech into the aviation ecosystem.
