New payment method for air tickets possible with open banking

Posted: 8 January 2019 | | 1 comment

IATA has launched a new payment system through which an instant direct payment can be made to airlines for flights, making the process safer and faster.


IATA has announced the successful completion of the first ‘IATA Pay’ ticket purchase transaction in a live test environment. The transaction was conducted in partnership with ipagoo, a UK-based fintech company. IATA has long been investing in ways to promote the sustained financial health of airlines

IATA Pay is an industry-supported initiative to develop a new payment option for consumers when purchasing a ticket directly from an airline website. It is made possible by the European Commission’s second Payment Services Directive (PSD2), and the UK’s Open Banking regulation. These regulations encourage use of so-called direct debit transactions in which payments are made from the customer’s bank account directly into the bank account of the merchant. This method offers an extremely high level of security to both user and recipient and can be instantaneous.

IATA’s role is to develop an industry solution enabling airlines to make this payment option available on their websites. The live test conducted with ipagoo was done under the UK’s Open Banking framework with IATA Pay pilot airlines, including Cathay Pacific Airways, Scandinavian Airlines and Emirates.

For airlines, the advantages of IATA Pay are: 

  • Cheaper payment option compared to other alternatives
  • Highly secure
  • Faster cashflow with instant/near instant payment to the merchant
  • Simpler payment process resulting in fewer lost sales.

For consumers the benefits include access to a new, simpler method of payment that is highly secure. 

“Today’s consumers, and especially millennials, have expectations of multiple payment options including mobile and peer-to-peer. IATA Pay responds to these expectations. At the same time, airlines are trying to manage significant card payment costs, $8 billion per year and rising. A large part of this cost is incurred in direct purchases from airline websites. One of IATA’s strategic objectives is to support airlines’ financial sustainability including controlling costs,” said Aleksander Popovich, IATA’s Senior Vice President of Financial and Distribution Services.

Carlos Sanchez, CEO, ipagoo said: “We are delighted to have completed the first Open Banking live transaction for the airline industry, helping IATA and its member airlines to achieve their goals of operational and financial efficiency. ipagoo’s technology provides a secure, multi-country banking service for IATA. We are at the forefront of development and innovation within the financial industry and committed to helping businesses and their clients take advantage of the opportunities provided by Open Banking.”

Juan Iván Martín, IATA’s Head of Innovation, Financial and Distribution Services, said: “IATA is creating an Open Innovation Ecosystem to accelerate change in the industry. Doing this requires  engaging with partners who can deliver significant value to our industry with speed. Working with ipagoo has been a great example of what’s possible. Together, we put together a proof-of-concept in a month to enable our industry to benefit from new payment capabilities”

IATA is also working with Deutsche Bank on a prototype for Europe (excluding the UK), starting with the German market, which is expected to undergo testing in early 2019.

Following this, IATA will validate the concept with the intention to expand to other regions.

One response to “New payment method for air tickets possible with open banking”

  1. Gaurav says:

    Question that I have is how and with who will a merchant (say any airline) settle and reconcile especially in the event of any dispute, chargeback, discrepancy etc.? with Payment Service provider or with IATA?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Send this to a friend