Etihad Airways has developed new digital tool ‘Skypad’ to enhance on board passenger experience

Credit: Etihad Airways

Etihad Airways has announced that it will begin to implement its new innovative digital tool, ‘Skypad’, designed to enhance the inflight experience for passengers. ‘Skypad’ will enhance inflight services with state-of-the-art digital solutions and streamline the dining experience and onboard resource management.

“At Etihad, we’re committed to embracing technology that enhances our guest’s journey,” said Turky Alhammadi, Director of Product Development & Hospitality at Etihad Airways. “Skypad embodies our dedication to excellence, blending innovation with our world-renowned hospitality.”

What is Skypad?

Developed in-house by Etihad’s Digital Transformation and Innovation team, ‘Skypad’ represents a significant step forward in personalised, efficient air travel service.

Cabin crew serving in premium cabins have begun receiving tablets equipped with the ‘Skypad’ application and other key tools. These devices enable crew members to access real-time flight updates, ensuring each guest’s needs are anticipated and addressed promptly.

“The introduction of Skypad marks a new chapter in our service evolution,” Mr Alhammadi added. “We’re continuously working on new functionalities to make this tool even more effective, always with the goal of providing an unparalleled guest experience.”

‘Skypad’s’ Meal Order Taking feature allows cabin crew to take and complete orders with minimal steps, ensuring a smoother dining experience for passengers. The system’s real-time inventory tracking enables precise management of onboard resources, reducing waste and improving sustainability efforts.

What will be the future of Skypad?

Etihad Airways is committed to the ongoing development of ‘Skypad’. Future enhancements will focus on further personalising the guest experience and expanding the system’s capabilities.

Looking further ahead, Etihad envisions a fully connected experience across all guest touchpoints – in the air and on the ground. This ambitious goal aims to create a seamless journey for passengers, from booking to arrival at their destination.

As Etihad continues to innovate in aviation technology, passengers can look forward to an ever-evolving, seamless travel experience that sets new standards in the industry.