Phoenix Sky Harbor launches virtual passenger checkpoint queuing
Posted: 22 March 2022 | International Airport Review | No comments yet
To help passengers manage their trips efficiently and eliminate stress at security, Phoenix Sky Harbor International Airport has finally inaugurated its virtual queuing programme.
Credit: Phoenix Sky Harbor International Airport (PHX)
Phoenix Sky Harbor International Airport (PHX) has partnered with Copenhagen Optimization and CLEAR to offer free reservations for TSA Security Checkpoint lines, helping passengers to manage their trips and eliminate uncertainty and stress over how long it will take to wait in line for security.
Credit: Phoenix Sky Harbor International Airport (PHX)
The new pilot programme, PHX RESERVE, gives passengers the ability to schedule a specific time to get in the TSA Security Checkpoint line. Reservations can be made up to three days before a passenger’s flight, and they will use a dedicated entry point to the security checkpoint. Using the programme is free.
The pilot programme will initially began in Terminal 3 back on 1 March 2022.
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“We are proud Sky Harbor can offer another great service to our customers to make their travels easier and more flexible,” said Chad Makovsky, Director of Aviation Services for the City of Phoenix Aviation Department. “What’s good for our passengers and guests is good for the air travel industry as a whole.”
Kasper Hounsgaard, CEO of Copenhagen Optimization commented: “Virtual Queuing is a key step towards the smart and digitalised airport, where we leverage data to create new opportunities for passengers, airlines, and airports. Together with Sky Harbor, we enable a more efficient operation and provide the foundation for the seamless passenger journey.”
Credit: Phoenix Sky Harbor International Airport (PHX)
“Now more than ever, travellers want a better and more predictable airport experience, and together with Sky Harbor, PHX RESERVE is providing just that,” added Michael Twersky, GM Virtual Queuing, CLEAR. “We are thrilled to partner with Sky Harbor and bring this exciting new technology to their passengers – who can travel stress free knowing they can reserve a spot in security ahead of time.”
Reservation times can be made for between 60 minutes and four hours before a passenger’s flight. The dedicated PHX RESERVE Security entry point will be available between 4a.m. and 3p.m.
Passengers travelling as a group (up to 10) can also reserve an appointment as one.
Travellers should plan ahead and make their reservations in advance. Reservations can be made online up to 72 hours in advance of flight departure.
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Related topics
Airport development, Airside operations, Digital transformation, Passenger experience and seamless travel, Passenger volumes, Security, Terminal operations
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