Toronto Pearson and Uber Eats introduces passenger collection service

For travellers passing through Toronto Pearson Airport, Uber Eats has launched a new passenger food collection option, allowing users to skip the queue and a speedier pick-up experience.

Toronto Pearson and Uber Eats introduces passenger collection service

Toronto Pearson Airport (YYZ) and Uber Eats has announced an expanded offering that now allows travellers and airport workers to order Starbucks and pick it up when it’s ready, using the Uber Eats app for iOS or Android. There are now more than 20 restaurants across Terminals 1 and 3 that are available for Uber Eats users to skip the line and order for pickup including: A&W, Subway, Fionn MacCool’s, The Hearth, Twist, and Caplansky’s Deli. Canada’s largest airport and the food platform pioneer has also announced enhanced functionality that will make ordering from restaurants at Toronto Pearson using Uber Eats even easier. The Uber Eats app now automatically detects when a user is at Toronto Pearson and brings up a screen that lets them know food is available for pickup at the airport. Users can then select the area they are in and choose from any of the available restaurants near their location. Restaurants are also clearly labelled by section for easy navigation.

The announcement marks the latest evolution in a world’s-first partnership between Toronto Pearson and Uber Eats, originally announced in 2019. In addition to the convenience that Uber Eats at Toronto Pearson offers to users, avoiding lineups when picking up food helps create a safer experience that reduces physical contact—an important consideration during the COVID-19 pandemic—and saves time for airport workers and passengers alike.

“This ground-breaking partnership is proof positive that maintaining a strong focus on health and cultivating a convenient airport experience are not mutually exclusive concepts,” said Giovanna Verrilli, Director, Commercial Development at the Greater Toronto Airports Authority. “We look forward to continuing to work with Uber Eats to increase choice and convenience for passengers and airport workers as this partnership grows.”

“In April 2021, Uber Eats launched pickup on mobile orders at Toronto Pearson to create a safer, contactless experience, and save time for workers and passengers conducting essential travel,” commented Lola Kassim, General Manager of Uber Eats Canada. “Now as more Canadians are travelling, we’re happy to offer more restaurant options for users, and begin implementing this innovative offering at other airports in North America.”

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