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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

article

Airports prepare to fly with a joined up digital vision

28 February 2022 | By Rezcomm

After COVID-19 continued to cause trouble for the travel industry in 2021, airports are preparing a joined up digital vision before passengers return.

video

In conversation with Tijen Cirig from Honeywell

28 February 2022 | By International Airport Review

International Airport Review Editor, Holly Miles, sat down with Tijen Cirig, Senior Director for Airports at Honeywell for this exclusive video interview.

news

New Plaza Premium Lounge launches at Helsinki Airport arrivals hall

24 February 2022 | By International Airport Review

Helsinki Airport launches its second Plaza Premium Lounge located in the new Terminal 2 arrivals hall, offering passengers diverse wellness services and conference facilities.

news

Queen Alia International Airport trials biometric solutions

24 February 2022 | By International Airport Review

Queen Alia International Airport, in collaboration with Royal Jordanian Airlines, will trial test new biometric solutions and technology for passengers travelling on select flights to Istanbul.

news

Testing updated check-in services at Helsinki Airport

23 February 2022 | By International Airport Review

At Helsinki Airport’s Terminal 2, updated check-in services have been tested with trial passengers, in order for Finavia to gather valuable information and feedback on the new processes.

video

In conversation with Stewart Wingate, CEO of London Gatwick Airport

22 February 2022 | By Holly Miles

Watch this exclusive interview with the CEO of London Gatwick Airport.

news

Denver Airport’s Vision 100 comes to life through strategic plan

21 February 2022 | By International Airport Review

Denver International Airport looks to the future as it launches a strategic plan based on the foundations of Vision 100, which aims to develop economic drive and the airports investments and success.

news

ACI World awards BLR Airport with ‘Voice of the Customer’ recognition

17 February 2022 | By International Airport Review

Bangalore International Airport has been awarded the Airports Council International World’s ‘Voice of the Customer’ for the its ongoing efforts to support passengers throughout the COVID-19 pandemic.

news

Queen Alia International Airport recognised as ‘The Voice of the Customer’

16 February 2022 | By International Airport Review

Due to Queen Alia International Airport’s prioritisation of passengers and ensuring their voice was heard throughout the pandemic in 2021, the airport has, again, been awarded ‘The Voice of the Customer’.

video

In conversation with RJ Steenstra, President & CEO of Fort McMurray Airport Authority

15 February 2022 | By Holly Miles

Watch this exclusive video interview with International Airport Review's Advisory Board member, RJ Steenstra.

article

Driven by passion for passenger-centric experiences

11 February 2022 | By Chhatrapati Shivaji Mumbai International Airport

Chhatrapati Shivaji Mumbai International Airport, otherwise known as Mumbai International Airport, looks back over 2021 and the measures they took to protect staff and passengers, and looks ahead to the future and how they are hoping to provide ‘first-of-its-kind’ experiences for their passengers, placing India on the map.

news

Mumbai Airport re-awarded ACI’s ‘The Voice of the Customer’

10 February 2022 | By International Airport Review

Mumbai International Airport, once again, has been awarded ‘The Voice of the Customer’ by the Airports Council International, for its relentless efforts to provide the best-in-class passenger experience.

video

In conversation with Maurice Jenkins, Director Information Systems and Telecommunications at Miami International Airport

8 February 2022 | By Holly Miles

Watch this exclusive interview with International Airport Review Advisory Board Member, Maurice Jenkins at the ACI WAGA 2021 in Cancun.

whitepaper

Building back better after the COVID-19 pandemic

7 February 2022 | By International Airport Review

Read this exclusive whitepaper which will showcase the key themes which will be explored during the International Airport Online Summit on March 15-17.

news

Airports eager to welcome back international passengers

7 February 2022 | By International Airport Review

Australia’s airports are eager to continue working with national governments to ensure a safe and smooth border reopening framework, to welcome back international tourists on 21 February 2022.

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Passenger Experience