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Record-breaking January passenger numbers for Southwest Florida International
In January 2019, a total of 1,050,093 passengers travelled through Southwest Florida International Airport; an increase of 8.7 per cent compared to January 2018.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Therapy dogs will enhance customer experience at Toronto Pearson
Fifteen therapy dogs are set to join the team as part of an initiative to improve passenger experience through Toronto Pearson International Airport.
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Heathrow sees another record performance in December 2018
Heathrow Airport experienced a milestone year in 2018, as 80.1 million passengers chose to fly through the airport.
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IATA releases 2018 safety performance data for commercial airlines
The data from IATA reveals that commercial airline safety has kept on its upward trajectory in the long-term, but shows that there has been a slight increase in accidents from 2017.
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Melbourne Airport releases passenger performance data for January 2019
The busiest day for Melbourne's Terminal 2 was 28 January 2019, which saw 20,715 people pass through, while January was the busiest month for Terminal 2 Arrivals overall, with 577,106 travellers.
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Runway refurb at DXB will see the southern runway closed for 45 days
While the runway at Dubai International Airport (DXB) is out of action for much needed refurbishment, traffic at Dubai World Central (DWC) is expected to increase by 700 per cent.
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Speaker Series: Airport IT & Security
Annet Steenbergen, co-founder/initiator of the Aruba Happy Flow project for the Government of Aruba, discusses her highlights from Airport IT & Security 2018 and what she will be looking forward to at this year’s event.
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Stansted Airport invests in new seating area within the departure lounge
As part of the £600 million transformation project at Stansted Airport, seating capacity in the departures lounge has been increased with the addition of 550 new seats.
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Manchester Airport becomes UK’s first 5G connected airport
Manchester Airport has had its 5G capabilities switched on by Vodafone, with other travel locations set to follow suit in the coming weeks.
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Vancouver Airport sees record-breaking passenger numbers in 2018
With a 7.3 per cent increase on 2017, 2018 saw nearly 26 million passengers pass through Vancouver International Airport, a new record for the airport.
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Work begins on new North Runway project at Dublin Airport
The new runway is part of the Government’s €116 billion Project Ireland 2040 plan to modernise the infrastructure, and will create more than 31,000 Irish jobs.
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Preventing terminal closures effectively: Dallmeier’s solution
The problem is familiar to airport operators: Unauthorised individuals enter the security area every day, for example when passengers go back to the airside from the land side after passing through customs or wander between "clean" and "unclean" zones inside the security area.
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Amsterdam Airport Schiphol starts facial recognition boarding using Vision-Box platform
Cathay Pacific passengers have the opportunity to board via facial recognition with technology from Vision-Box - this pilot will set the grounding for the technology to be used airport-wide in Schiphol in the future.
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Iberia airlines to offer virtual reality in-flight entertainment
From the depths of the Red Sea to city travelogues, passengers can now experience a new type of in-flight entertainment with the help of virtual reality.
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Airservices Australia begins use of Deloitte and McLaren digital technology
The digital-twin programme ensures that every known eventuality has been planned for, ensuring that air traffic management is optimised.
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