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The most advanced biometric identity system at Changi Airport
Voted the best airport for the seventh year running, Changi Airport was ranked number one in the world for its exceptional travel experience.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Cork Airport passenger numbers up in first quarter of 2019
With over two million passengers expected to pass through Cork Airport in 2019, the first quarter of the year has seen a 10.7 per cent growth in passenger numbers.
news
‘One Too Many’ campaign returns to UK airports in 2019
For the second summer in a row, those travelling from the UK’s airports are warned of the cost of disruptive behaviour with the 'One Too Many' campaign.
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Heathrow becomes first UK airport to invest in CT security equipment
An investment of over £50 million could see passengers keeping their liquids and laptops inside their cabin baggage when passing through security.
news
Vision-Box face recognition algorithm tops ranks at NIST
Latest NIST tests confirm new facial-recognition algorithm from Vision-Box is a highly performant solution for the seamless travel concept.
article
Air traffic control: Making the best of your assets – a runway package
The EUROCONTROL ‘Challenges of Growth 2018’ study predicts there will be a lack of capacity at European airports in 2040 preventing around 1.5 million flights from flying. Such a lack of capacity could mean 160 million passengers would not be able to travel with a potential economic loss of around…
webinar
IATA prioritises RFID for baggage tracking across the industry
3 June 2019 | By International Air Transport Association (IATA)
This webinar was an introduction to the IATA RFID priority, including RFID benefits, the IATA RFID roadmap and the IATA standard for RFID. It covered why IATA decided to move forward with RFID as the best mechanism for airlines to adopt Resolution 753 on baggage tracking and for the industry…
news
IATA and Star Alliance vow to cooperate to improve passenger experience
Digitalisation of passenger document identification is key to IATA's and Star Alliance's continued cooperation for passenger satisfaction.
article
Merging technology helps airports reach the sky
Shorter queues, predicted wait times and more efficient processing really can make for a seamless, pleasant and memorable airport experience.
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Airport IT and security global survey produces surprising results
Delving deep into the airport IT and security sectors, our recent survey results offer opinions from industry professionals across the globe.
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Hong Kong Airport Authority outlines its ‘Airport City’ vision
Hong Kong International Airport is planning a transformation from city airport to 'Airport City' to ensure the airport can facilitate the expected exponential passenger growth.
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Hamad International to implement biometrics across terminal touch points
The second phase of HIA's 'Smart Airport' programme sets to initiate a major digital transformation of the passenger journey across all key terminal touch points.
news
Finnair starts biometric boarding with Vision-Box at LAX
Finnair is offering biometric boarding at Los Angeles Airport, with a solution that has been running under the U.S. Biometric Exit trial programme.
news
The worst UK airports in terms of delays have been revealed
Delays have been seen across the board at UK airports - with one in every four outbound flights delayed or cancelled.
news
Schiphol becomes WeChat Pay’s first smart airport in Europe
Schiphol offers Chinese passengers a unique travel and shopping experience with WeChat services around the airport.
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