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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

article

London City Airport CEO is working to ensure the airport appeals to all

7 February 2020 | By International Airport Review

Robert Sinclair, CEO of London City Airport, focuses on creating capacity for airlines, a high-quality passenger experience and an airport that Londoners are proud of.

news

Seattle-Tacoma International Airport introduces mobile-charging services

6 February 2020 | By International Airport Review

Seattle-Tacoma International Airport passengers, crew and staff are now able to charge electronics whilst on the move.

news

Munich Airport introduces mobile payment solution at retail concessions

6 February 2020 | By International Airport Review

The introduction of the new payment method, designed to improve the passenger experience, makes Munich Airport the first location in Europe to do so.

Editorial Board

Steve Armitage

5 February 2020 | By

Head of Innovation and Intelligent Automation at Heathrow Airport

article

How the future of mobility at airports must change

5 February 2020 | By Alexander Roy - MAG

Dr Alexander Roy, Head of Surface Access Strategy at MAG, discusses the importance of surface access and new ground transport technologies for the sustainable development of airports, and what this means for the millions of air passengers that travel each year.

news

Budapest Airport collaborates with online travel-tech company

3 February 2020 | By International Airport Review

Budapest Airport's new initiative was developed to allow for seamless connections for passengers flying with two or more unconnected airlines.

whitepaper

Singapore: At the forefront of air travel innovation

3 February 2020 | By IDEMIA

IDEMIA partners with the world's best airport for 2019.

news

£10 million development plan announced by Doncaster Sheffield Airport

31 January 2020 | By International Airport Review

During a visit from the UK's Aviation Minister, Doncaster Sheffield Airport has announced its plans to make significant improvements after experiencing passenger growth.

article

Stuttgart Airport MD recognises the growing desire for responsible mobility

31 January 2020 | By International Airport Review

Walter Schoefer, Managing Director, Non-Aviation, of Stuttgart Airport, talks about the need to invest in sustainable and progressive infrastructure.

news

Facial recognition piloted throughout entire journey at KLIA

30 January 2020 | By International Airport Review

KLIA's Single Token Journey concept relies on facial recognition to enable passengers to move through each airport checkpoint seamlessly.

news

Perth Airport begins construction of new international departures lounge

29 January 2020 | By International Airport Review

The new departure lounge is part of Perth Airport's efforts to provide passengers with a seamless, quality travel experience.

article

What defines a great arrivals experience at an airport?

29 January 2020 | By Veovo

Given that passengers are usually in transit to somewhere else, top of the arrivals desirability list is the ability to get out, fast. Whether travellers are tired, rushed for a meeting or eager to meet friends and family, they all want to complete their journey as quickly and smoothly as…

news

Berlin Brandenburg International Airport trial calls for 20,000 volunteers

28 January 2020 | By International Airport Review

The trial is part of Berlin Brandenburg Airport's efforts to ensure that it remains on schedule to open in October 2020, following multiple delays.

news

Data-sharing and collaboration handbook published by ACI World

28 January 2020 | By International Airport Review

The new publication offers guidance to airports for the collection and sharing of data in order to improve the passenger experience.

news

Pioneering seamless passenger experiences in Italy

27 January 2020 | By Vision-Box

Vision-Box's seamless solutions offer a premiere to Fiumicino Aeroporti di Roma, delivering the first biometric, contactless, passenger-centric experience in Italy.

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Passenger Experience