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ACI health accreditation awarded to Cincinnati/Northern Kentucky Airport
CVG Airport has become the first airport in the Midwest of the U.S. to be awarded ACI World's Airport Health Accreditation.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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COVID-19 dogs introduced at Helsinki to identify infected passengers
A total of 16 COVID-19 dogs will be operating at Helsinki Airport, working to identify passengers who are infected with the virus.
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Gerald R. Ford Airport breaks ground on federal inspection station
By building a federal inspection station, the airport can expand U.S. Customs and Border Protection capabilities to 400 passengers an hour.
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Discussing the impacts of COVID-19 on the NEXTT vision
21 September 2020 | By NEXTT Vision (IATA & ACI)
As a joint initiative of ACI and IATA, NEXTT (New Experience Travel Technologies) creates a shared vision for the future of travel. The COVID-19 pandemic and the impacts it has had on travel, passenger confidence and airport operations has further confirmed the validity of and need for concepts of NEXTT.…
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From accessibility to inclusivity at Canada’s YWG Airport
Kirk Goodlet, Director of Terminal Operations at Winnipeg James Armstrong Richardson International Airport (YWG), anticipates the needs of future passengers.
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Designing airport terminals to be dementia-friendly
Joshua Jones, Architect at Weston Williamson + Partners, provides an overview of the challenges people with dementia face when travelling through traditional airports, and the techniques available to combat them.
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AI-powered chatbot welcomed into Vienna AirportCity
Anyone visiting the Vienna AirportCity will now have access to a chatbot providing real-time answers to questions regarding COVID-19.
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IATA calls on Canadian government to adopt testing initiatives
With COVID-19 quarantine measures severely halting the recovery of the Canadian aviation industry, IATA has called for the government to consider testing instead.
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San Francisco Airport continues work on Quiet Airport programme
San Francisco Airport has made progress in reducing the amount of unnecessary noise for passengers travelling through the terminals.
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Hong Kong International Airport awarded ACI health accreditation
Hong Kong International Airport has become one of the first in the Asia-Pacific region to be awarded the airport health accreditation.
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Have you considered a hackathon at your airport?
Niamh O’Brien, Head of Dublin Airport’s The Future Factory, explains how hackathons have led to the creation of accessibility concepts that have greatly improved the PRM experience within the airport.
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Eppley Airfield installs advanced technology CT scanner at TSA checkpoint
By introducing the new CT scanner, Eppley Airfield gains an improved security threat detection capability and reduces unnecessary contact with passenger bags.
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Entry strategy for international passengers adapted by U.S. government
Moving away from enhanced entry health screening, resources will instead be dedicated to more effective mitigation efforts for the individual passenger.
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Toronto Pearson becomes first Canadian airport to gain ACI health accreditation
After implementing a wide range of COVID-19 health and safety measures, Toronto Pearson Airport has been awarded the ACI accreditation.
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New study outlines impact of COVID-19 measures on airport performance
A new study conducted by EUROCONTROL has shown that capacity constraints are the biggest challenge for airports in the face of COVID-19.
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