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José Rui Marcelino

 

Passenger Experience In-Depth Focus 2018

Ensuring that passengers have a pleasant experience at the airport…

14 August 2018 | By

Ensuring that passengers have a pleasant experience at the airport is crucial, not only for customer satisfaction but also to enhance non-aeronautical revenue streams. Airports are therefore getting ever more creative in a bid to attract and maintain their passengers, and new technologies are playing an ever-increasing role…

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