Passenger Processing In-Depth Focus 2018
From the ever-increasing use of self-service, to the streamlining of security processes, to the deployment of innovative new technologies such as robotics and artificial intelligence, the way that airports process their passengers is changing. This In-Depth Focus profiles some of the innovative ways airports are embracing new technology to the benefit of the passenger.
- EMBRACING AI
Julia Schmidt, Manager of Innovation and Digitisation at Munich Airport, reveals the airport’s innovative use of robotics equipped with artificial intelligence to benefit the passenger experience, with the creation of Josie Pepper.
- WHY WAIT? EFFICIENCIES IN PASSENGER PROCESSING
With the demand for air travel set to double over the next two decades, airports must embrace innovation – as both a solution to increasing efficiencies and to improve passenger satisfaction. Chris Gilliland, Director of Innovative Travel Solutions at Vancouver Airport Authority, reveals the airport’s pioneering BORDERXPRESS and CHECKITXPRESS deployments.
- INTEGRATED SMART SECURITY
Melbourne Airport is Australia’s busiest 24/7 airport, welcoming more than 35 million travellers annually. Chief of Aviation, Simon Gandy, explains the fundamental role security will play in enabling the airport’s continued growth and vision for the future, not least through the expansion of the airport’s international security screening facility.
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