Issue 5’s Self Service / Touchpoints In-Depth Focus
Posted: 7 October 2019 | International Airport Review | No comments yet
The concept of seamless travel – a vision all airports are working to secure – relies on the flow of passengers through the terminal being uninterrupted and without delay.
Airports must ensure that the pressure points within a terminal are managed and optimised to avoid the queues passengers all too frequently associate with air travel. Self-service technology, applied at vital touchpoints throughout a journey, has helped greatly, but what cutting edge innovations are advocating this change?
On this topic we spoke to Martín Eurnekian, President of Aeropuertos Argentina 2000, who reminded us that the user experience must remain at the centre of this transformation; Chris Gilliland, Director of Innovative Travel Solutions within Vancouver International Airport, who talked about how automated, self-service border control solutions must be considered; and Chris Wilson, Head of Terminal and Capacity at Birmingham Airport, who looked at the rise of self service and how this has affected the overall terminal operation.
Join our free webinar: Beyond silos: How ecosystem thinking elevates the airport experience
In today’s complex aviation landscape, airports are moving beyond siloed operations to embrace a new era of collaboration. This webinar focuses on how leading airports are using ecosystem thinking to adapt, personalize, and continuously improve every touchpoint, boosting both passenger satisfaction and non-aeronautical revenue.
Date: 13 Nov | Time: 10:00 GMT
REGISTER NOW TO SECURE YOUR SPOT
Can’t attend live? No worries – register to receive the recording post-event.
Issue
Related topics
Passenger experience and seamless travel, Terminal operations
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer