Lima Airport debuts Terminal 2 with digital smart wayfinding to enhance passenger journey and retail engagement

Credit: Lima Airport

Lima Airport has launched Terminal 2, enhancing the passenger experience for both domestic and international travellers. Following the success of Living Map’s digital wayfinding technology in Terminal 1, the new terminal also features the platform to streamline navigation. Accessible via the airport’s website or QR codes throughout the terminal, the digital map helps users locate security, gates, restrooms, shops, and restaurants.

New to Terminal 2 are location-based notifications, allowing retailers to highlight promotions and events to nearby passengers. This creates a more dynamic environment while providing valuable data insights to optimise airport operations through analysis of foot traffic and preferences.

Living Map’s digital wayfinding technology to improve the passenger experience. Credit: Lima Airport

Javier Cabanillas, Lead of Digitalisation for Lima Airport Partners, said: “After testing the technology in Terminal 1, we were able to verify the quality and ease of use of the platform. An important benefit that we took into account was that it is a web platform and the passenger does not have to download any app on their smartphone to be able to use it. This is why we brought the technology to the new terminal, being the first airport in the region to have this technology, which not only shows the route to follow to reach a destination, but also shows the real-time location of the passenger, making the user experience very intuitive and simple, which is a very important aspect for us.”

Peter Asman, CRO at Living Map, added: “We’re proud to have played a key role in the launch of Lima’s Terminal 2. Our multi-lingual wayfinding solution, combined with location-based advertising on the map, is designed to enhance the airport experience, driving success for both retailers and passengers alike.”

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