Preparing for a record-breaking 2024 at London Gatwick Airport

Posted: 7 August 2024 | Holly Miles, Mark Johnston | No comments yet

This interview provides a comprehensive look at the airport’s innovative strategies and commitment to exceptional service in 2024.

Mark Johnston, Chief Operations Officer, London Gatwick speaks to International Airport Review Editor Holly Miles about their comprehensive preparations for what is anticipated to be the busiest year since COVID.

Mark shared the projections for passenger numbers in Summer 2024 and outlined the strategic measures in place to handle the influx efficiently. Learn about the latest trends in passenger behaviour, including early arrivals, and how the airport is working to minimise security queues through advanced technologies and streamlined processes.

Discover their approach to managing food and beverage outlet queues to enhance the passenger experience and the delicate balance between commercial space and seating availability. Mark also elaborated on their proactive communication strategies, designed to ensure passengers are well-prepared for their journey, contributing to a smoother airport experience.

Finally, hear about the new brand identity and vision for London Gatwick to be, “the airport for everyone, whatever your journey,” and the specific measures taken to personalise passenger experiences, even during peak times.

Watch the exclusive interview now!

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Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

16 Oct 2025 | 14:00 PM BST | FREE Virtual Panel Discussion

Join us for this interactive session where industry leaders will explore how airports are adapting to the needs and values of Gen Z, the first truly digital-native, socially conscious, and tech-savvy generation.

What You’ll Learn:

What drives Gen Z travel decisions, and how to respond
How to harness digital tools, social media, and mobile-first strategies
How sustainability, inclusivity, and personalised experiences shape Gen Z’s airport expectations
Real-world examples from leading airports that are successfully engaging younger travellers

Don’t miss your chance to learn from the airports leading this change – Register Now – It’s Free!

Related airports

London Gatwick Airport (LGW)

Related regions

United Kingdom and Ireland

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Latest News

Preparing for a record-breaking 2024 at London Gatwick Airport

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Related topics

Related airports

Related regions

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Latest News

Preparing for a record-breaking 2024 at London Gatwick Airport

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Related topics

Related airports

Related regions

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