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Everyone is a “guest” and Lynden Pindling is #NoOrdinaryAirport says CEO Vernice Walkine

Watch this exclusive interview to discover CEO Vernice Walkine’s philosophy around passenger experience which has contributed to its success on the world stage.

International Airport Review Editor Holly Miles sat down for this exclusive interview with Vernice Walkine, CEO of Nassau Airport Development Company, which leads the management and operations of Lynden Pindling International Airport (also known as LPIA) in the Bahamas.

LPIA is the largest airport in the Bahamas and the largest international gateway into the country and was recently the host of the Routes Americas 2025 conference.

Vernice delved into the success of the Routes Americas conference, as well as their success in the recent ACI World ASQ Awards where they won Best Airport in the Latin America & Caribbean region (2-5 million passenger category).

Vernice went on to discuss the mindset that everyone who uses the airport is a guest and a visitor, which feeds into their “#NoOrdinaryAirport” social media message and their philosophy around airport experience. To support this, the airport has just launched its training programme called ‘5 Star Guest Experience Makers’.

The Bahamas is very dependent on tourism, in fact it contributes to over 50% of the country’s GDP and employs just over half of the workforce. It is a responsibility that they take very seriously says Vernice, including the Ministry of Tourism who uses the slogan “Tourism is everybody’s business”.

Watch this exclusive interview with the CEO to gain insight into the philosophy that has contributed to its success in the region and on the world stage.

About the interviewee

Vernice Walkine is President and Chief Executive Officer of Nassau Airport Development Company Limited

Vernice J. Walkine started her career at the Bahamas Ministry of Tourism in 1979, as a Bi-Lingual Tourist Information Assistant, having studied French and Spanish at Elmira College, New York.

She moved steadily through the ranks of the Ministry of Tourism, while pursuing her MBA with the University of Miami.

She has had a varied career in tourism, having had responsibility for Marketing, Product Development, and Sales, eventually becoming Deputy Director General in 2001, then being appointed to the post of Director General in 2005, the first female to achieve this position.

She held the position until October 2010 when she demitted office to take a position with the Nassau Airport Development Company (NAD), as Vice President of Marketing and Communications, the first Bahamian executive to be retained by the company.

Vernice assumed the role of President & CEO at NAD in March 2013 and saw the LPIA Expansion terminal through to completion in October 2013. She heads a staff of more than 250 employees at the airport management company.

Ms. Walkine has served on a number of Boards and Committees, including the National Art Gallery, the Bahamas Hotel Tourism Association’s Executive Committee, the Board of The Bahamas Chamber of Commerce, as the Co-Chair of the Downtown Nassau Partnership and board member of RBC FINCO the mortgage arm of RBC Royal Bank of Canada in The Bahamas.