The “feeling” is at the heart of passenger experience and satisfaction
Posted: 20 June 2023 | Holly Miles, Karen W. Ellis | No comments yet
Watch this exclusive interview with the Chief Customer Experience Officer of San Antonio International Airport, Karen Ellis.
At Passenger Terminal Expo 2023, IAR Editor Holly Miles caught up with Karen Ellis, Chief Customer Experience Officer, San Antonio International Airport (SAN). Together they discussed Karen’s long and distinguished career in airports and what has changed about the passenger experience, her philosophy on customer experience, what the current state of affairs is when it comes to CX at SAN, accessibility, her vision for the future of travel through her airport, and the shift to a more independent passenger post-pandemic, pivoting to new demographics coming through the airport.
Watch this exclusive interview now!
AI in Action: Enhancing Ground Operations at Frankfurt Airport
30 Sept 2025 | 11:00 AM BST | FREE Virtual Panel Discussion
Airports face mounting pressure as passenger volumes grow and turnaround windows tighten. But what if you could see your ground operations in real time, and predict issues before they occur?
Join us for a high-impact virtual panel featuring Frankfurt Airport, FraAlliance, and zeroG – Lufthansa Group’s AI powerhouse, as we explore how AI and computer vision are reshaping airside efficiency, safety, and collaboration.
Meet the experts:
- Pascal Schimanski, Project Lead – Digitalisation, FraPort
- Pauline Nolte, Project Director Strategy & Consulting, FraAlliance
- Christian Ritter, Head of Product & Principal Data Scientist, zeroG
- Moderated by Francesca Vetter, Head of Marketing, zeroG
Register now to ask your questions live and take away practical, proven insights on applying AI at scale in your airport – Register Now – It’s Free!
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