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Karen W. Ellis

 

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A first-class passenger experience from bedside to planeside

4 November 2021 | By

Airports are constantly trying to improve the passenger experience to make commercial air travel the easiest, most enjoyable, and most preferred method of travel. For International Airport Review, Karen W. Ellis, Chief Customer Experience Officer at the San Antonio Airport System (SAAS), shares her insight into cracking the passenger experience…

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