In conversation with Mark Kramer, KLM Royal Dutch Airlines

Posted: 9 December 2022 | Mark Kramer | No comments yet

Watch this exclusive interview with Mark Kramer, Director of Customer Experience at KLM Royal Dutch Airlines at World Aviation Festival 2022.

At World Aviation Festival 2022, Mark Kramer, Director of Customer Experience at KLM Royal Dutch Airlines discusses leveraging case management and how the airline sector should provide passengers with the choice to understand and utilise more sustainable options whilst flying.

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Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

16 Oct 2025 | 14:00 PM BST | FREE Virtual Panel Discussion

Join us for this interactive session where industry leaders will explore how airports are adapting to the needs and values of Gen Z, the first truly digital-native, socially conscious, and tech-savvy generation.

What You’ll Learn:

What drives Gen Z travel decisions, and how to respond
How to harness digital tools, social media, and mobile-first strategies
How sustainability, inclusivity, and personalised experiences shape Gen Z’s airport expectations
Real-world examples from leading airports that are successfully engaging younger travellers

Don’t miss your chance to learn from the airports leading this change – Register Now – It’s Free!

Related airlines

KLM Royal Dutch Airlines

Related regions

Europe

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Latest News

In conversation with Mark Kramer, KLM Royal Dutch Airlines

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Related topics

Related airlines

Related regions

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Latest News

In conversation with Mark Kramer, KLM Royal Dutch Airlines

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Related topics

Related airlines

Related regions

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