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2024 ASQ Airport Experience Awards recognise global excellence in passenger service across top airports

11 March 2025 | By Gabriel Higgins

The 2024 ASQ Awards celebrate the world's best airports for passenger experience, with nearly 700,000 surveys shaping global standards.

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Travel trend report finds travellers are seeking nostalgia and real-life connections in 2025

27 November 2024 | By Holly Miles

A new report has revealed five key travel trends expected to dominate in 2025, with holidaymakers seeking comfort in nostalgia while prioritising real-life connections over digital interactions.

Steve Tukavkin enhance passenger experience

article

Enhancing passenger experience through technological innovation

9 September 2024 | By Steve Tukavkin

For Issue 2 2024, Steve Tukavkin, Vice President of IT and Digital at JFK International Air Terminal, discussed the innovative technologies JFKIAT has been implementing behind the scenes at the airport to continuously enhance the passenger experience.

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ACI World celebrates its 100th airport accredited in customer experience with Mae Fah Luang Chiang Rai International Airport in Thailand

23 April 2024 | By International Airport Review

Significant milestone highlights airports’ global commitment to the passenger experience.

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IATA launches first integrated shopping to travel journey using digital identity

26 October 2023 | By International Airport Review

On a journey from London Heathrow to Rome Fiumicino via British Airways, IATA successfully tested the first fully integrated digital identity travel experience.

news

ACI customer experience global summit in Incheon, South Korea welcomed 500 delegates

12 September 2023 | By International Airport Review

Airports Council International (ACI) World welcomed over 500 international delegates including government officials, airport and aviation executives to Incheon, Korea.

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ACI EUROPE Best Airport Award winners for 2023 revealed

3 July 2023 | By International Airport Review

The Annual ACI EUROPE Best Airport Award winners were announced last week during the Gala Dinner of the ACI EUROPE / World Annual General Assembly, Conference and Exhibition. Hosted by Spanish airport operator Aena, the ceremony, which recognised more outstanding performers than ever before, took place in the stunning MNAC…

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MIA Chief Innovation Officer (CIO) wins Best Airport Innovation Leader Award

30 June 2023 | By International Airport Review

ACI World and Amadeus announced MIA CIO Maurice Jenkins as the 2023 winner of its Best Airport Innovation Leader Award.

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Amadeus Airport Insights – fast forward with confidence

20 June 2023 | By Amadeus

The data industry is maturing at pace, riding in the slipstream of enterprise technology innovations around the cloud, artificial intelligence and machine learning. But collecting and storing data is no longer the number one priority. Today the emphasis is – or should be – on using data to provide insights…

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Personally chosen by passengers: the best airports for customer experience

16 March 2023 | By International Airport Review

The Airports Council International (ACI) World and travel technology company Amadeus has excitedly announced this year's winners of Airport Service Quality (ASQ) Awards. The award recognizes the best airport for customer experience worldwide, as selected by passengers.

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ACI World reveals winners of Technology Innovation Awards

26 October 2022 | By International Airport Review

The Airports Council International World has announced the winners of the Technology Innovation Awards at the World Annual General Assembly 2022 in Marrakech, putting the spotlight on the best technology initiatives and leadership by airports.

whitepaper

Amadeus is helping airports get biometric-ready

24 June 2021 | By Amadeus

A useful guide covering the key points airport leaders need to know when deciding how and when to implement biometrics.

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Biometric solutions: An expert view

16 June 2021 | By Stephan Hirmer

Stephan Hirmer, Head of Passenger Processing Services & Digital Airport at Amadeus, lends his advice and expertise on biometrics, how airports should go about implementing it and how it improves the passenger experience.

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Why Amadeus developed the industry’s first integrated cloud solution for airports

11 March 2021 | By Holger Mattig - Amadeus

Being able to connect to any airline through a single internet link to Amadeus Flow allows new innovations like contactless multi-merchant payments to be rolled out at check-in desks, kiosks and bag drop units quickly and easily.

whitepaper

Airport report: A blueprint for recovery in the wake of COVID-19

10 September 2020 | By Amadeus

A new report exploring how airports can overcome disruption and restore passenger confidence.

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