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IATA launches first integrated shopping to travel journey using digital identity

26 October 2023 | By International Airport Review

On a journey from London Heathrow to Rome Fiumicino via British Airways, IATA successfully tested the first fully integrated digital identity travel experience.

news

ACI customer experience global summit in Incheon, South Korea welcomed 500 delegates

12 September 2023 | By International Airport Review

Airports Council International (ACI) World welcomed over 500 international delegates including government officials, airport and aviation executives to Incheon, Korea.

news

ACI EUROPE Best Airport Award winners for 2023 revealed

3 July 2023 | By International Airport Review

The Annual ACI EUROPE Best Airport Award winners were announced last week during the Gala Dinner of the ACI EUROPE / World Annual General Assembly, Conference and Exhibition. Hosted by Spanish airport operator Aena, the ceremony, which recognised more outstanding performers than ever before, took place in the stunning MNAC…

news

MIA Chief Innovation Officer (CIO) wins Best Airport Innovation Leader Award

30 June 2023 | By International Airport Review

ACI World and Amadeus announced MIA CIO Maurice Jenkins as the 2023 winner of its Best Airport Innovation Leader Award.

article

Amadeus Airport Insights – fast forward with confidence

20 June 2023 | By Amadeus

The data industry is maturing at pace, riding in the slipstream of enterprise technology innovations around the cloud, artificial intelligence and machine learning. But collecting and storing data is no longer the number one priority. Today the emphasis is – or should be – on using data to provide insights…

news

Personally chosen by passengers: the best airports for customer experience

16 March 2023 | By International Airport Review

The Airports Council International (ACI) World and travel technology company Amadeus has excitedly announced this year's winners of Airport Service Quality (ASQ) Awards. The award recognizes the best airport for customer experience worldwide, as selected by passengers.

news

ACI World reveals winners of Technology Innovation Awards

26 October 2022 | By International Airport Review

The Airports Council International World has announced the winners of the Technology Innovation Awards at the World Annual General Assembly 2022 in Marrakech, putting the spotlight on the best technology initiatives and leadership by airports.

whitepaper

Amadeus is helping airports get biometric-ready

24 June 2021 | By Amadeus

A useful guide covering the key points airport leaders need to know when deciding how and when to implement biometrics.

article

Biometric solutions: An expert view

16 June 2021 | By Stephan Hirmer

Stephan Hirmer, Head of Passenger Processing Services & Digital Airport at Amadeus, lends his advice and expertise on biometrics, how airports should go about implementing it and how it improves the passenger experience.

article

Why Amadeus developed the industry’s first integrated cloud solution for airports

11 March 2021 | By Holger Mattig - Amadeus

Being able to connect to any airline through a single internet link to Amadeus Flow allows new innovations like contactless multi-merchant payments to be rolled out at check-in desks, kiosks and bag drop units quickly and easily.

whitepaper

Airport report: A blueprint for recovery in the wake of COVID-19

10 September 2020 | By Amadeus

A new report exploring how airports can overcome disruption and restore passenger confidence.

whitepaper

Report: Airports in the cloud

18 February 2020 | By Amadeus

The purpose of this paper is to dispel a number of myths relating to cloud computing that exist in the airport industry.

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article

The future of digital technology in the aviation industry

2 October 2018 | By John Jarrell

As digital technology is the future of aviation we asked John Jarrell, Head of Airport IT at Amadeus, to explain the main ways he sees the industry changing as technology continues to develop.

news

Systems crash hits airports worldwide

28 September 2017 | By International Airport Review

Travellers faced queues last week in airports across the world after a systems malfunction hit airline check-in desks.

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